Patient Service Representation (PSR) - Behavioral Health Clinic

Job Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Were Looking For:

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  High school diploma or equivalent.
  
  

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  One to two years related customer service experience
  
  

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  Experience handling difficult caller/customers/patients.
  
  



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  Healthcare PSR/admin experience preferred.
  
  

What Youll Do:

Scheduling: 36 hours/week:


Mondays, Tuesdays and Thursdays 8:30am to 5:30pm and Wednesdays 8:30am to 7:30pm.

As a


Patient Service Representative (PSR)


, youll play a vital role in the care team supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

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  Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
  
  

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  Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
  
  

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  Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
  
  

About This Location:

Evergreen Park, IL - 9730 S Western Ave.


This position works in a behavioral health outpatient setting; will require cross training for the PHP IOP program at South Suburban Hospital as well as the Oak Lawn Behavioral Health Clinic.

Your feedback matters.


Every teammates voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

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  Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
  
  

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  Exposure to ill patients.
  
  

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  Ability to work under stressful conditions with demanding customers.
  
  

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  Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
  
  
  
  

Ready to Take the Next Step:

Apply Now!

Advocate Health