Inside Sales Representative

Job Description

Job Description

We are looking for an Inside Sales Representative to support customers and sales partners in a fast-paced environment in Mount Airy, Maryland. This Long-term Contract opportunity is ideal for someone who enjoys combining customer service, order management, and product knowledge to keep business moving smoothly. In this role, you will help customers navigate product options, prepare accurate quotes, and coordinate orders from initial request through final resolution.

Responsibilities:
• Process a high volume of customer orders and quotations while checking pricing, product specifications, and supporting details for accuracy.
• Prepare clear, well-organized proposals that define scope, terms, and any applicable limitations so customers have a complete understanding of each offer.
• Support field sales team members with bid preparation, quote follow-up, pricing assistance, account coordination, and credit-related communication.
• Advise customers on product choices by explaining technical features in a simple, practical way and helping match solutions to their needs.
• Work with internal departments to promote timely delivery, resolve order issues, and maintain a strong service experience for customers.
• Keep customer account information, order updates, and communication records current and organized within company systems.
• Identify opportunities to grow existing customer relationships by recognizing additional needs and sharing sales leads with the broader team.• Experience in inside sales, customer service, or order coordination within a high-volume business environment.
• Ability to manage quotations, order entry, and customer communication with a high level of accuracy and attention to detail.
• Confidence explaining product information and helping customers make informed purchasing decisions.
• Strong organizational skills with the ability to handle multiple priorities and follow tasks through to completion.
• Effective communication skills for working with customers, outside sales partners, and internal teams.
• Background in sales growth, account support, or identifying opportunities to expand business within existing customers.
• Proficiency with business systems and standard office tools used for order management, account tracking, and documentation.