Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a busy team in Maryland. This contract opportunity with potential for a permanent role is well suited for someone who enjoys balancing customer interaction, order coordination, and technical learning in a high-volume setting. The person in this role will serve business customers, support field sales partners, and help ensure quotes and orders are handled accurately from initial inquiry through completion.

Responsibilities:
• Manage daily customer communication by phone and email, responding to inquiries, resolving issues, and providing a high level of service to business accounts.
• Enter and review a steady volume of orders and quotations each day, ensuring pricing, product details, and supporting information are accurate and complete.
• Develop customer proposals that clearly outline scope, conditions, and relevant exceptions so expectations are properly documented.
• Partner with outside sales representatives by supplying bid assistance, quote coordination, pricing support, credit-related follow-up, and general account administration.
• Guide customers through technical product options, explain specifications in straightforward terms, and assist with product selection decisions.
• Work closely with internal colleagues to support timely fulfillment, maintain service quality, and address order-related concerns before they escalate.
• Maintain organized records of customer interactions, order activity, and account details within the company CRM and related systems.
• Recognize opportunities to expand business within existing accounts and share sales leads or cross-sell insights with the broader team.• Previous experience in customer service, inside sales, order entry, estimating, industrial distribution, construction, manufacturing, or a similar business-to-business environment.
• Ability to learn technical products and communicate product information clearly to customers with varying levels of familiarity.
• Strong written and verbal communication skills with a detail-focused and service-focused approach.
• Proven ability to manage multiple priorities, stay organized, and maintain accuracy in a fast-moving workload.
• Comfort using CRM platforms, data entry systems, and standard business software; experience with Salesforce or comparable tools is preferred.
• Sound judgment, problem-solving ability, and attention to detail when handling quotes, orders, and customer requests.
• Ability to work independently while also collaborating effectively within a small team environment.
• Bachelor's degree is preferred, though equivalent work experience will also be considered.