Client Service Representative

Description

Client Service Representative

Being a Client Service Representative (CSR) in our veterinary office takes a special kind of person. A CSR is the client’s first and last impression when visiting us, and it is important that all clients feel welcome, safe and comfortable.

East Louisville Animal Hospital is a full-service, 4-doctor practice is proud to serve pets and clients in Louisville, KY, and the surrounding areas. We offer a variety of services and utilize advanced diagnostic tools, such as digital X-ray, a full in-house laboratory, and a pharmacy; we are also equipped to treat emergencies. Our team is passionate about providing remarkable service to our clients and patients, and we strive to maintain a positive work environment based on hard work, a positive attitude, and integrity.

It is our mission to partner with our clients to nurture and preserve the human-animal bond by providing compassionate, expert, and affordable veterinary care from a pet’s first adventure throughout their long and healthy life.

As a Client Service Representative, you will be expected to:

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone

• Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment

• Respond with compassion and empathy in stressful and emotional situations

• Maintain a clean, stocked, and orderly lobby and front office area

• Educate clients on wellness plans, food, and products sold in the waiting room

• Perform opening and closing procedures, end-of-day reports, and deposits

• Data Entry: records, client questionnaires, referral information, etc.

• Distribute mail

• Ensure that referral letters and lab results go to the corresponding veterinarians

• Admit patients: ensuring that the patient is weighed and all information is current

• Opportunities to learn Veterinary Assistant skills if desired

Skills and Qualifications:

• One year of experience in veterinary practice (or human medical practice) preferred

• Minimum two years’ customer service experience required (retail, food and beverage, etc.)

• Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as a fax machine, credit card machine, copy machine, and postage meter)

• Must possess basic math skills to determine proper deposits, make changes, and process payments utilizing credit card and check terminal

• Preferred general understanding of veterinary terminology, situational understanding and being able to communicate these situations with clients and the veterinary team successfully.

• Excellent communication skills with clients and team members

• Proficient time management, ability to solve problems, learn, and handle multiple tasks

• Enthusiastic team player with a patient and positive professional attitude.

• Must be able to work seated for most of the day

Benefits and Perks:

• Short Term Disability paid for by employer

• Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family

• Company-Sponsored Employee Assistance Program (Headspace)

• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment

• Medical Insurance Plans with multiple options

• Flexible Spending Account or Health Savings Account options

• United Healthcare Dental Insurance; includes a 100% paid premium option for team members

• United Healthcare Vision Insurance options

• Long Term Disability option

• Progyny-Fertility and Family Building Support (up to $10,000)

• Team Member Discounts for Pet Care

• Generous paid time off inclusive of sick time, personal, and vacation

• Referral Bonus Program

• DailyPay on Demand
  
  

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.