Team Leader

Job Responsibilities Do you have a passion to provide meaningful work in the community? Will you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you. Job Duties The ES Eligibility Team Leader (CNTY) provides services in accordance with federal and state laws and regulations and agency policies and procedures, performing general work duties related to the administration of SNAP (Supplemental Nutrition Assistance Program) includes ESAP (Elderly Simplified Application Project), SCCAP (South Carolina Combined Application Project), and TANF (Temporary Assistance for Needy Families) programs in the Economic Services Division in the county office to help restore or improve customer financial stability. Directly supervises Economic Services eligibility and/or clerical staff. Directly supervises staff responsible for providing services to TANF, SNAP and ABAWD clients. Directs supervision to include but not limited to conflict management, training new hires, conducting regular monthly staff meetings to review case errors sited from case reviews and provide corrective action needed to staff, review policy clarifications/changes with staff, and include employee recognition. Ensures all management reports are monitored weekly and/or monthly and are utilized to manage staff's job duties. Ensures Economic Services Program unit operates in accordance with all state & federal laws, regulations, policies and guidelines. Conducts a minimum of 4 case reviews per worker each month to ensure compliance with program policy. For new workers during their probation period, all cases should be reviewed by supervisor. Effectively communicates and manages expectations for service delivery, customer service, and accountability to staff. Ensures that all client data is correctly entered into the required systems and prepares all statistical and other reports as required. Ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. To protect the agency networks and applications by safeguarding systems, equipment and data. Performs emergency disaster management services to include American Red Cross sheltering and Disaster SNAP duties; performs other related duties as required. Performs job delivery and/or performance with positive or appropriate customer service delivery to clients, the public and co-workers as an integral requirement. Performs related duties as required. Minimum And Additional Requirements A High School Diploma and a minimum of four (4) years of experience in Economic Services programs. An Associate Degree and two (2) years of experience in Economic Services programs. A Bachelor's Degree or higher may be substituted for required work experience. Additional Comments This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. \"See Resume\" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers. Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments. If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer. Benefits Package The South Carolina Department of Social Services offers an exceptional benefits package that includes: Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children 15 days annual (vacation) leave per year 15 days sick leave per year 13 paid holidays Paid Parental Leave State Retirement Plan and Deferred Compensation Programs DIVISION: Economic Services / Cherokee County Benefits For State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options. Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available. 01 Have you ever been terminated or forced to resign from any job? If yes, please explain. Yes No 02 I understand that supplemental questions are considered part of the official application. Any misrepresentation will result in disqualification from employment. Please complete the state application to include all current and previous work history and education. If there are periods of time when you were not employed, you must also list those periods on your employment application. A resume cannot be submitted for completed work history and education sections of the employment application. The employment application may be considered incomplete and may not be forwarded. I have read and acknowledge the above. Yes No 03 I understand that by completion and submission of this application, that if I possess educational credentials that qualify me for the available position(s) and in the event I am offered a position with the SC Department of Social Services, I will be required to provide a certified official transcript within two (2) weeks of employment. Yes No 04 If you selected \"Yes\" that you are a veteran in the Agency-Wide Questions, are you able to provide a Member 4, Service 2-Copy, or NGB22 DD-214? Yes No 05 Have you ever been employed by the State of South Carolina? 06 How did you hear about this job opportunity? HR Recruiter DSS Employee DSS Internship Careers Website Indeed LinkedIn SCWORKS College/University Job Portal Social Media (Facebook, Instagram, etc.) Radio/TV/Billboard Other 07 If you selected \"Other\" or \"DSS Employee\" in the previous question, please list the source below. 08 Have you completed an internship with the SC Department of Social Services? Yes No 09 Which of the following best describes your highest level of completed education? High School Diploma or GED Associate Degree Bachelor’s Degree Master’s Degree Doctorate None of the above 10 How many years of experience do you have in Economic Services programs? None Less than 2 years 2 years - less than 4 years 4 years or more Required Question #J-18808-Ljbffr