Vice President of Operations

Vice President of Operations

We are hiring a Vice President of Operations who is a key executive leader responsible for the strategic oversight and operational execution of high-quality, person-centered services for individuals with intellectual and developmental disabilities (IDD) across a designated region. The Vice President ensures compliance with company policies and state and federal regulations, leveraging extensive knowledge and experience to achieve organizational goals with minimal oversight. This leader represents the organization to families, guardians, community stakeholders, and regulatory bodies.

Duties and Responsibilities

Leadership and Strategy

• Set regional objectives and drive operational strategies that align with the company's mission, values, and strategic plan.
• Provide strong, value-driven leadership to all regional employees, including Executive Directors, Business Office Managers, and Executive Assistants.
• Promote company goals and service philosophy to internal teams and external stakeholders, including families, regulatory agencies, and the public.
• Serve as a role model and ambassador for the organization, maintaining a positive and professional presence in all settings.

Operational Oversight

• Oversee the day-to-day operations of residential, day, and/or community-based programs, ensuring consistent delivery of high-quality, person-centered services.
• Ensure appropriate resource allocation, staffing coverage, and operational efficiency across all service areas.
• Monitor and address performance metrics, ensuring adherence to organizational policies and key performance indicators (KPIs).
• Approve and monitor regional and development budgets in coordination with Financial Services and the COO.

Human Resources and Talent Management

• Ensure responsible hiring, promotion, progressive discipline, and termination processes are implemented in accordance with company policy.
• Lead efforts to develop and retain high-performing teams through timely training, performance evaluations, coaching, and succession planning.
• Support ongoing professional development for clinical staff, administrators, and direct support teams.

Financial Oversight

• Lead regional financial planning and oversight, including budget development, forecasting, and cost management.
• Monitor service utilization, staffing models, and billing to ensure financial performance aligns with organizational goals.
• Collaborate with the finance team to proactively manage fiscal health and mitigate operational risks.

Regulatory Compliance and Quality Assurance

• Ensure full compliance with federal, state, and local regulations as well as company policies and contractual obligations.
• Remain current with changing regulatory and payer requirements; implement necessary changes across the region.
• Partner with quality and compliance departments to ensure licensing readiness and successful audit outcomes.

Community and Stakeholder Engagement

• Build and maintain strong community partnerships through active participation in local chambers, events, and initiatives that enhance visibility and reputation.
• Identify and pursue strategic growth opportunities within the region, including service expansion and new program development.

Supervisory Responsibilities

This position directly supervises Regional Business Office Managers, Executive/Admin Assistants, and Executive Directors. The Vice President provides overall leadership and indirect oversight for all employees within the assigned region.

Minimum Qualifications

• Bachelor's degree in Human Services, Business Administration, Health Administration, or a related field strongly preferred. Equivalent work experience may be considered.
• Minimum of 5 years working in IDD services, including at least 2 years in a regional leadership role with responsibility for multi-site operations.
• Proven leadership and decision-making abilities.
• Strong understanding of IDD-related regulations and service models.
• Exceptional organizational, financial, and interpersonal skills.
• Ability to balance multiple priorities in a dynamic environment.
• Professional demeanor with the ability to effectively represent the organization in internal and external settings.

Physical Demands and Work Environment

• Ability to perform tasks requiring sustained physical activity, such as sitting, standing, walking, or repetitive hand movements.
• Frequent use of standard office equipment, including computers, phones, and other peripherals.
• Ability to lift and carry items within a reasonable weight range, if necessary.
• Regular use of technology and exposure to prolonged periods of screen time.

RHA is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.

Pre-employment screening:

• Complete criminal background
• Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
• Drug testing
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required)
• Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.

We offer the following benefits to employees:

• Payactiv: early access to the money you've earned from hours you've already worked, before payday!
• Employee perks and discount program: to help you save money!
• Paid Time Off (full-time employees only)
• Health/Insurance (full-time employees only)
• 401(k) retirement savings program
• Wellbeing Programs: Physical, Emotional and Financial
• Chronic Disease Management Programs for hypertension and diabetes (for qualifying employees)
• Training: Free CPR, first aid, and job-specific training opportunities

*contract/contingent workers and interns do not qualify for any of the above benefits

EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.

About RHA:

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.

For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.

If you are ready to make a difference in the lives of people we serve and support apply to join the team today.