Desktop Support Technician -Overnight - JFK Airport

Location: JFK International Airport Terminal 8, Jamaica, NY, 11430, United States Base Pay: $26.00 - $28.00 per hour Shift: Overnight (10:00 pm–6:00 am) on a 40‑hour week, 5 days per week. The schedule may vary to accommodate 5 days of 8‑hour coverage. Responsibilities Provide in‑person, phone, remote, and email support to users of supported departments. Keep the ticketing system up to date with the status of all support requests. Keep inventory system up to date with all deployed computing asset information. Research, recommend, and order software and hardware requested by departments. Create and provision user accounts, email accounts, and necessary access for user staff. Provides support to end users in problem resolution for both Windows and Apple systems. Guides end users through troubleshooting procedures. Performs upgrades to hardware and software. Supports printing and other peripheral computing devices. Performs set‑up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards. Participates in identity and access management of various systems. Other IT support duties as assigned. Qualifications 1–3 years of experience providing Helpdesk/Desktop Support or Field Services, including troubleshooting hardware, software, connectivity, and operating system issues. 1–3 years of experience with current Microsoft Windows Desktop software. 1–3 years of experience supporting multiple workstation OS (Windows, Mac) and mobile OS (Android, iOS), networking, printing services, etc. Experience in onboarding and offboarding requests (desktop/laptop, iPad setup, cable patching, software configuration, mobile setup). Experience in supporting performance and resolving client‑related issues. Understanding of network protocols, server hardware, and configurations. Self‑motivated with a willingness to learn and adapt to any new change or situation. Ability to communicate effectively with peers, line manager, stakeholders, and client end users. Comp IT (A+, Network+, Security+) or equivalent certification. Physical Requirements Able to lift or push 20–50 pounds of equipment if needed. Able to stand or kneel for extended periods of time. Able to use mechanical tools (screwdrivers, wrenches, pliers, hammers, drills). Benefits Medical Insurance, Vision & Dental plans PTO time On‑site Paid Parking ESP Global Services is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. #J-18808-Ljbffr QUINTESSENTIAL BRANDS UK GROUP LTD