Desktop Support Technician

Job Description

Job Description

Position Overview

We are seeking an experienced Deskside Technician II for 3+ months to provide onsite IT support in a fast-paced corporate environment. The ideal candidate will have VIP/white glove experience, strong troubleshooting skills, experience supporting both Windows and Mac environments, and the ability to deliver exceptional end-user support with professionalism and urgency.

 

Responsibilities

• Provide desktop and laptop support for Windows and Mac devices.
• Troubleshoot hardware, software, and operating system issues.
• Support printers, scanners, mobile devices, wireless connectivity, VPN access, and other peripherals.
• Perform IMAC activities (Install, Move, Add, and Change services).
• Configure, deploy, maintain, and repair IT equipment.
• Track and resolve incidents and service requests through the ticketing system.
• Perform backup, restoration, and migration of user data.
• Provide Smart Hands support for networking, server, and telecommunications equipment.
• Maintain accurate asset inventory and documentation.
• Research and resolve complex technical issues using knowledge bases and technical resources.
• Support executive users as needed.
• Assist with after-hours and on-call support when required.
• Travel to nearby client locations as needed.

 

Required Qualifications

• High School Diploma or equivalent.
• Minimum 2 years of deskside, desktop, or end-user support experience in a corporate environment.
• Experience supporting:
• • Windows 10/11
  • macOS
  • Microsoft Office Suite
  • Mobile devices
  • Printers and peripheral devices
  • AV/Video Conferencing systems
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Strong customer service and interpersonal skills.
• Ability to prioritize and manage multiple tasks simultaneously.
• Ability to lift up to 50 pounds and perform physical tasks such as walking, bending, and standing for extended periods.

 

Preferred Qualifications

• CompTIA A+ Certification
• Microsoft Certifications
• ITIL Foundation Certification
• Experience supporting executive-level users
• Experience working in enterprise environments

 

Additional Information

• Immediate start preferred.
• Background check, MVR and drug screening required.
• Professional appearance and communication skills are essential.
• Opportunity for contract extension based on performance and business needs.

 

 

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r\n\r\nWHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.