Desktop support Engineer
Kaav Inc.
Role: Desktop support (only W2)
Location: New York
Onsite position
Duration: 12 months
- The Desktop Support Specialist is responsible for providing technical support and assistance to end-users within the organization.
- This role includes troubleshooting hardware and software issues, installing and configuring computer systems, and providing effective solutions to ensure smooth IT operations.
- Proficiency in Windows and/or Mac OS environments, Microsoft Office Suite, and basic networking principles.
- Provide Technical Support: Respond to and resolve technical issues reported by end-users through various channels, including phone, email, and in-person support.
- Troubleshoot Hardware and Software: Diagnose and troubleshoot hardware (computers, printers, mobile devices) and software (operating systems, applications) issues to restore functionality.
- Install and Configure Systems: Set up new computers, install necessary software, configure settings, and ensure system compatibility with organizational standards.
- Manage User Accounts: Assist with user account setup, password resets, and access management within network and application systems.Maintain Inventory: Track IT assets, including laptops, desktops, and peripherals; manage hardware inventory and document asset assignments.
- Collaborate with IT Team: Work closely with network administrators, systems engineers, and other IT team members to escalate and resolve complex issues.
Thanks & Regards, Manikanth Dhamolu US IT Technical Recruiter, Email: View email address on click.appcast.io Ph: View phone number on click.appcast.io: Ext:115 LinkedIn: Kaav Inc.
Vacancy posted 4 days ago
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