Desktop support Engineer

Role: Desktop support (only W2)


Location: New York


Onsite position


Duration: 12 months

JD:

• The Desktop Support Specialist is responsible for providing technical support and assistance to end-users within the organization.
• This role includes troubleshooting hardware and software issues, installing and configuring computer systems, and providing effective solutions to ensure smooth IT operations.
• Proficiency in Windows and/or Mac OS environments, Microsoft Office Suite, and basic networking principles.
• Provide Technical Support: Respond to and resolve technical issues reported by end-users through various channels, including phone, email, and in-person support.
• Troubleshoot Hardware and Software: Diagnose and troubleshoot hardware (computers, printers, mobile devices) and software (operating systems, applications) issues to restore functionality.
• Install and Configure Systems: Set up new computers, install necessary software, configure settings, and ensure system compatibility with organizational standards.
• Manage User Accounts: Assist with user account setup, password resets, and access management within network and application systems.Maintain Inventory: Track IT assets, including laptops, desktops, and peripherals; manage hardware inventory and document asset assignments.
• Collaborate with IT Team: Work closely with network administrators, systems engineers, and other IT team members to escalate and resolve complex issues.

Thanks & Regards,

Manikanth Dhamolu

US IT Technical Recruiter,

Email: View email address on click.appcast.io Ph: View phone number on click.appcast.io: Ext:115

LinkedIn:

Kaav Inc.