Desktop Support Engineer
Ova Technologies
Job Title Desktop Support Engineer Experience 1-5 Years (Can be adjusted based on the role)
Job Summary
We are seeking a skilled Desktop Support Engineer to provide technical support for desktops, laptops, printers, operating systems, and enterprise applications. The ideal candidate should have strong troubleshooting skills, experience with Windows environments, hardware maintenance, software installation, and excellent customer service abilities.
Key Responsibilities
Job Summary
We are seeking a skilled Desktop Support Engineer to provide technical support for desktops, laptops, printers, operating systems, and enterprise applications. The ideal candidate should have strong troubleshooting skills, experience with Windows environments, hardware maintenance, software installation, and excellent customer service abilities.
Key Responsibilities
- Install, configure, and maintain desktops, laptops, and workstations.
- Diagnose and resolve hardware and software issues.
- Install and upgrade operating systems and applications.
- Configure printers, scanners, and peripheral devices.
- Provide technical support to end users through phone, email, remote access, or in person.
- Troubleshoot network connectivity and internet issues.
- Configure user accounts, passwords, and email clients.
- Perform system updates, patch management, and antivirus maintenance.
- Maintain IT asset inventory and documentation.
- Escalate complex issues to higher-level support teams when necessary.
- Ensure compliance with IT security policies.
- Provide support during system migrations and office relocations.
- Windows 10/11
- Windows Server (basic administration)
- macOS (preferred)
- Linux (basic knowledge)
- Desktop and Laptop Assembly
- RAM, SSD/HDD Replacement
- Motherboard Troubleshooting
- BIOS Configuration
- Peripheral Device Setup
- TCP/IP
- DNS
- DHCP
- VPN
- LAN/WAN
- Wi-Fi Troubleshooting
- IP Configuration
- Microsoft Office 365
- Outlook
- Active Directory (User Management)
- Azure Active Directory (basic)
- Microsoft Teams
- OneDrive
- TeamViewer
- AnyDesk
- Remote Desktop (RDP)
- Quick Assist
- Antivirus Management
- BitLocker
- Endpoint Protection
- Multi-Factor Authentication (MFA)
- ServiceNow
- Jira Service Management
- BMC Remedy
- Freshservice
- Basic PowerShell scripting
- SCCM/MECM
- Microsoft Intune
- Mobile Device Management (MDM)
- Azure Fundamentals
- ITIL Foundation Certification
- Resolve desktop support tickets within SLA.
- Install new computers and software.
- Troubleshoot login and email issues.
- Configure printers and shared drives.
- Perform preventive maintenance.
- Assist users with application issues.
- Maintain asset inventory.
- Document incidents and resolutions.
- Strong troubleshooting ability
- Customer service orientation
- Communication skills
- Time management
- Team collaboration
- Attention to detail
- Problem-solving
- Adaptability
- Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.
- Equivalent technical certifications are also valued.
- CompTIA A+
- CompTIA Network+
- Microsoft Certified: Modern Desktop Administrator Associate
- Microsoft 365 Certified: Endpoint Administrator Associate
- ITIL Foundation
- Google IT Support Professional Certificate
- Windows OS
- Microsoft Office 365
- Active Directory
- Azure AD
- Microsoft Intune
- SCCM/MECM
- ServiceNow
- Jira Service Management
- TeamViewer
- AnyDesk
- Remote Desktop
- PowerShell
- VMware (basic)
- Hyper-V (basic)
- First Call Resolution (FCR)
- Average Resolution Time (ART)
- SLA Compliance
- Customer Satisfaction (CSAT)
- Ticket Backlog
- Device Deployment Time
- System Uptime
- Asset Inventory Accuracy
Vacancy posted 3 days ago
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