Information Technology Specialist 2 (Hourly)
Information Technology Services, Office of
The Information Technology Specialist 2 (Hourly) provides Tier 1 and Tier 2 technical support to over 200 state agency staff at the 1 New York Plaza office in New York City. The role involves troubleshooting hardware and software issues across Windows, macOS, iOS, and Chrome OS platforms, managing user accounts and endpoint devices, and ensuring secure IT operations in a 24/7 environment. This is a full-time, temporary position under the supervision of an Information Technology Specialist 3. Key qualifications: Bachelor's degree in any field and one year of IT experience, or 60 semester credit hours including 15 in computer science and one year of IT experience, or two years of professional IT experience Hands-on experience with Windows OS, macOS, iOS, and Chrome OS troubleshooting Experience with endpoint management tools such as SCCM, Google Admin, and Armis Knowledge of Active Directory and user account administration Experience with ticketing systems and IT service desk operations Familiarity with network connectivity, VPN, and printer configuration #J-18808-Ljbffr Information Technology Services, Office of
Vacancy posted 2 days ago
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