Desktop Support Analyst

Description & Requirements The Independence Support Analyst supports the Network's independence and compliance processes by providing technical assistance, troubleshooting issues, and performing basic data analytics under supervision. This role is ideal for early career professionals seeking experience in compliance operations, technology support, and global collaboration. What You Will Do Manage day-to-day WeCheck support tickets (WeCheck is the Network's internally developed independence check tool). Ensure timely resolution of tickets by following established protocols. Maintain accurate documentation of issues, troubleshooting steps and final resolution. Assist Country Acceptance Officers (Group) / Acceptance Team (US) with guidance and data collection to ensure adherence to international independence standards. Record all support requests, escalations and actions taken in the tracking system, ensuring accuracy and completeness. Maintain organized documentation to support auditability and process consistency. Work with global teams across regions and time zones. Communicate effectively in a multinational, cross-cultural environment. Participate in the deployment of the Network independence compliance tool, including testing new tool functionalities prior to release. Perform basic data analysis to support trend identification, recurring issue detection and potential improvements. Assist with preparing summaries or reports under supervisor. Minimum Qualifications Bachelor's Degree. Strong problem-solving, analytical and critical thinking skills. Clear and professional verbal and written communication skills. Willingness to learn new systems and tools. Proficiency in Microsoft Office Suite. Ability to occasionally travel domestically and internationally. Preferred Qualifications 1+ years of relevant experience. Legal Notice Forvis Mazars, LLP is an equal opportunity/affirmative action employer in accordance with applicable law. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, national origin, religion, genetic information, disability, protected veteran status, gender identity, or other protected classifications. It is Forvis Mazars, LLP standard policy not to accept unsolicited referrals or resumes from any source other than directly from candidates. Forvis Mazars, LLP expressly reserves the right not to consider any unsolicited referrals, resumes or CVs from vendors including and without limitation, search firms, staffing agencies, fee-based referral services, and recruiting agencies. Forvis Mazars, LLP further reserves the right not to pay a fee to a recruiter or recruiting agency unless such recruiter or recruiting agency has a signed vendor agreement with Forvis Mazars, LLP. Any resume(s) or CV(s) submitted to anyone working for Forvis Mazars, LLP, or submitted to a Forvis Mazars, LLP general email, without having a Forvis Mazars, LLP vendor agreement in place, will be considered the property of Forvis Mazars, LLP. #J-18808-Ljbffr