Technical Support Specialist

This range is provided by Dexian. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $21.00/hr - $23.00/hr Role Responsibilities Manage day-to-day operations of the technology platform. Perform Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Service Analytics and Reporting, Associate Support, etc. Identify ATM production failure scenarios, create incident, enhancement, or problem tickets, and communicate with internal teams. Own escalations and perform troubleshooting, analysis, research, and resolution using advanced query and programming skills. Qualifications Customer service skills, phone support experience, IT background, incident management experience. Experience in technical support, Helpdesk, ATM servicing, or electronic banking operations or project management. Excellent communication and organizational skills. Ability to navigate multiple applications and use Microsoft Office Suite. Experience troubleshooting network issues; ATM knowledge is a plus. Breakdown of workday: 75% phone support; 25% ATM technical recovery. About Dexian Dexian is a leading staffing, IT, and workforce solutions provider with over 12,000 employees and 70 locations worldwide. Formed in 2023 through the merger of DISYS and Signature Consultants, Dexian connects talent, technology, and organizations to produce impactful results. Visit to learn more. Dexian is an Equal Opportunity Employer committed to diversity and inclusion. Additional Information Seniority level: Mid-Senior level Employment type: Contract Job function: Information Technology Industries: IT Services, IT Consulting, Banking Note: Referrals can double your chances of interview success. Get notified about new jobs in Charlotte, NC. #J-18808-Ljbffr