Personal Care Specialist

Personal Care SpecialistSilver Spring, Maryland, United StatesThe RoleRISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Personal Care Specialists are Green Thumb's secret to success—they connect each unique patient and/or customer with just the right product and method of consumption for their needs. The Personal Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary's doors.ResponsibilitiesEngage with and assist patients and/or customers in a customer-facing, intimate retail environmentPlay an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interactionUtilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer's needs. Responsible for remaining up to date on product knowledge.Promote a work environment that is positive, communicative, patient and/or customer-orientedAssist in verifying order deliveries for accuracyProvide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaintsEnsure local and state cannabis regulations are properly enforced and upheldEnsure sales floor is properly stocked and presence of the store is well maintained and compliantMaintenance of hard copy files as requiredFollow security measures and safety compliance proceduresComplete duties at assigned workstations, as determined by management, during scheduled shifts including:Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll ThruBack of House: Fulfillment, Receiving, Replenishment, Inventory CountsMaintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensaryOther duties as assignedQualificationsAt least one year of customer service experience; preference for candidates with specialty, customer-facing retail experienceMeet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needsMust have reliable, responsible, and dependable attendanceMust be 21 years or olderMust pass all required background checks including state-specific cannabis employment requirementsPossess valid driver's license or state IDMust be and remain compliant with all legal or company regulations for working in the cannabis industryPrior cannabis experience not requiredAdditional RequirementsMust have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday)Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensaryRemain in a stationary position, if required, to meet the needs of the businessConverse and communicate with individuals and groups of people directlyOperate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and emailPrepare patient and/customer orders by moving and placing productsInspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiriesMove inventory and materials weighing up to 30 pounds independentlyPosition self to move inventory and materials in storage areasSkillsConsistent demonstration of excellent customer service skillsDesire to continuously learn (more) about cannabis, cannabinoids, and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge preferredAbility to establish and maintain effective working relationships with all employeesAbility to listen well and effectively communicate, both verbally and in writing, with various audiencesPrevious experience with POS systemsUnderstanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating proceduresEmployee must be able to follow instructions as directed and incorporate constructive criticism from managersOperate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.Working ConditionsPatient and/or customer-facing environmentAbility to work outdoors in varying and sometimes adverse weather conditionsExposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalentOur Mission: To promote well-being through the power of cannabis.We're humble—We prefer quiet confidence and don't shout about our success.We're hardworking—We put our heads down and get the job done.We're grateful—Working in our industry is a privilege and an act of service.We're transparent—Honest and open communication keeps us healthy as an organization.We're collaborative—And believe good ideas can come from anywhere.We have a growth mindset—One that's grounded in well-being.At GTI we believe that our corporate community should be a reflection of the communities we serve. We are dedicated to fostering an inclusive culture that celebrates diversity across race, sex, age, gender identity, sexual orientation, disability, nationality, religion, experience, and thought—not only because it is right, but because it makes us better. Our mission—the right to wellness—informs our commitment to champion economic opportunities in communities disproportionately affected by the war on drugs through employment and community involvement. GTI is proud to be an equal opportunity workplace.The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.Green Thumb Pay Range$18 - $18 USD