Quality/Risk Specialist II-Full Time-Days-West Bloomfield

++GENERAL SUMMARY++

Under minimal direction, the Quality/Risk Specialist (QRS) II supports the effective surveillance, analysis, and prevention of events which may injure patients, lead to malpractice claims, and cause loss to the health care system. The QRS II collaborates with multidisciplinary health care teams to reduce and prevent adverse medical outcomes, minimize the risk of injury to patients, staff and visitors, and control any associated liability. The QRS II will be involved in sentinel event investigations, safety event investigation and trend analysis, risk management program development, educational in-services and process improvement projects.

++PRINCIPLE DUTIES AND RESPONSIBILITIES++

For specified product lines/ business units, independently assists and mentors managers with safety event investigations, closes cases once complete. Investigates and responds to inquiries from insurance companies and regulatory bodies. Independently leads root cause analysis (RCA) investigative team; in collaboration with director, prepares RCA for presentation to leadership. Facilitates or co-facilitates multidisciplinary Quality Improvement Teams (QITs) for sentinel events. Supervises or leads investigation of complex risk or safety-related cases. Apprises business unit/ System leadership of safety events with potentially negative regulatory, public relations, legal or patient safety implications. Assists or independently facilitates business unit or System-wide multidisciplinary QITs for process improvements related to complex risk situations; develops/revises policies as needed. Conducts literature review for trends and improvement ideas. Assists with or leads FMEA and other proactive methods; facilitates implementation of identified improvements. In collaboration with the supervisor, the QRS II analyzes risk and sentinel event trends for improvement opportunities; assists with preparation of periodic status reports for review by senior leadership. Mentors/teaches root cause analysis (RCA) and interviewing techniques to QRS I; may be required to teach investigative techniques to QRS I at business units across System. In collaboration with supervisor, and in support of business unit(s) or System, may be required to design and deliver risk and patient safety courses such as root cause and risk investigation techniques. Designs and presents educational material to support process improvement implementation. Incorporates regulatory requirements into educational materials and policy/process revisions. Participates in self education related to Joint Commission, CMS, and other regulatory agencies, and keeps abreast of trends and best practices in health care quality, patient safety, and risk management. Works in collaboration with other quality/risk staff, Risk Finance and Insurance, Corporate Legal Affairs, Public Relations, Office of Safety, Human Resources, and others to coordinate and communicate information related to various risk exposures. May be involved in SMDA and product recall activities in collaboration with QRS I, Supply Chain Management and appropriate departments.

++EDUCATION AND EXPERIENCE REQUIRED++

Master’s degree in healthcare related field or JD, with 3-5 years experience preferred. Bachelor’s degree would be considered with minimum of 5 years of experience. Experience required includes risk and safety event management, multidisciplinary process improvement experience as a team leader or project facilitator at business unit or System level, and experience designing and implementing process improvements at the business unit or System level to facilitate compliance with Joint Commission, CMS and other regulatory bodies.

++PHYSICAL DEMANDS/WORKING CONDITIONS++

Expected to work in both a normal office environment and a clinical setting with potential for exposure to communicable diseases. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

++REQUIRED JOB KNOWLEDGE AND SKILLS++

Passion for patient safety Good presentation skills including solid oral and written communication skills and the ability to communicate effectively with a wide variety of personalities and departments, including members of the medical staff. Demonstrates project management and critical thinking skills, with the ability to lead / provoke the thinking of administrators and medical leaders by articulating opportunities and being a change agent for the organization. Excellent interpersonal, diplomatic, negotiation and customer service skills with an ability to deal with conflict and people who are upset by provide a calming influence in difficult situations. Ability to design and present effective educational programs; willingness to instruct others Ability to communicate, manage knowledge, mitigate error and support decision making using information technology; demonstrates analytical problem solving ability including the ability to perform statistical and trend analysis Ability to independently manage complex, simultaneous assignments with potentially conflicting priorities and deadlines Ability to be flexible and function effectively within a team-based environment Ability to analytically interpret policies, procedures, and regulations for application to system quality, risk, and safety issues Computer skills including knowledge of Microsoft Word, Microsoft Excel, Microsoft PowerPoint, electronic mail and internet navigation software. Meets or exceeds HFHS Team Member Standards of Excellence Additional Information Organization: Henry Ford West Bloomfield Hospital Department: HFWB Perf Excellence & Qual Shift: Day Job Union Code: Not Applicable #J-18808-Ljbffr Henry Ford Health - Careers