Customer Support Representative II

Customer Support Representative II

Join the Energy That's Powering Florida's Future If you're looking for a career with purpose, stability, and growth, this is your moment. Customer Support Representative II Miami Starting Pay: $18/hour Location: 4200 West Flagler Street Miami, FL 33134 Position Type: Full-Time, On-site (not remote)

Why You'll Love Working Here Be part of a company known for industry-leading reliability Make a real impact by supporting customers across Florida Join a team that values growth, training, and internal career paths Enjoy the stability and benefits that come with working for a major energy leader Paid Training to Set You Up for Success We invest in you from day one 6-8 weeks of comprehensive paid training Monday thru Friday from 9AM-5PM Anticipated start date: September 28, 2026 Training is on site and mandatory, ensuring you're fully prepared for the role Your Work Schedule upon completion of Training 40 hours per week: Monday- Friday 10AM - 7PM with one weekday off. Weekend shift required: Saturday 9AM-5PM and Sundays off Overtime opportunities are available!

Job Overview

Employees in this role assist with customer requests, provide information and assist with problem resolution in accordance with company policies. This position emphasizes public relations and effective revenue risk management. Employees in this position use their decision-making skills to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, energy conservation programs, etc. and assist during On Call activation (capacity shortfall).

Job Duties & Responsibilities

Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills

Handles situations which require adaptation of response

Identifies who will handle more complex calls

Assists with agency inquiries and Medical Essential Service Program (MESP)

Transfers or refers sales leads

Reports fraudulent conditions to management

Performs other job-related duties as assigned

Required Qualifications

High School Grad / GED

Experience: 0+ years

Preferred Qualifications

Associate's Degree Bachelor's Degree Customer Service Experience: 1+ years

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.