Credit and Collections Specialist

Associate AR Collections SpecialistLocation: Hayward, CA -- ON SITESchedule: Full-Time (Mon–Fri, 8:00 AM – 5:00 PM)Hourly Rate: $24 to $30 hourly DOEWhy Join CHC? Build Your Future & Own Your Success!Looking for a stable, full-time position with a company that actually invests in you?At CHC, our employees aren't just staff—they're owners.When you join our team, you gain access to a robust total rewards package designed to support your work, life, and financial goals:Employee Stock Ownership Plan (ESOP): Build wealth and share in CHC's growth as an employee-owner.Tuition Reimbursement: Grow your career and let us help pay for your continuing education.Generous Paid Holidays & PTO: Plenty of time off to rest, recharge, and enjoy life outside of work.Comprehensive Health Benefits: Top-tier coverage to protect you and your family.The OpportunityAs an Associate Collections Specialist, you will play a key role in CHC's accounting and cash flow operations. Reporting to the Credit & Collections Manager, you'll handle high-impact tasks like cash posting, lien releases, account reconciliations, and proactive customer outreach.What You'll Do Day-to-DayCollection & Account Monitoring: Assist with past-due collections, monitor assigned account ages, and make high-volume customer calls and emails.Cash Posting & Lien Releases: Issue lien releases, resolve discrepancies, and accurately post daily payments while investigating short payments or missed invoices.Cross-Departmental Collaboration: Partner directly with Sales, Inside Sales, and external clients to resolve account inquiries and billing issues.Portals & Financial Support: Manage billing through customer portals, handle account reconciliations, post journal entries, and support annual financial audits.What We're Looking ForRequirements (Must-Haves)Education: High school diploma.Experience: Minimum 3 years of credit & collections OR general accounting experience. Minimum 3 years of fast-paced customer service experience.Technical Skills: Working knowledge of Microsoft 365 and Salesforce / FinancialForce (or similar apps).Core Skills: High attention to detail, strong follow-through, exceptional written/verbal communication, proven ability to analyze/interpret financial data and take decisive action, strong commitment to confidentiality and ethical conduct.Preferred Qualifications (Bonus Points!)Associate's Degree in Accounting.CHC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, national origin, disability, age, sexual orientation, or any other legally protected status.