Spa Manager

Job Description

Job Description

Are you looking for a leadership career in which you have the freedom to incorporate your passions and interests for Hiatus Day Spa • Med Spa into your work, surrounded by talented and interesting people? We're currently seeking a hands-on Spa Manager with a passion to join our rapidly growing team at Hiatus Day Spa • Med Spa.  We're interested in hiring someone who is positive and enjoys being in an environment that cares deeply about customers' needs. The ideal candidate is a problem solver, naturally curious and has an open mind. Our company encourages team collaboration, so we're looking for someone who understands the importance of communication, sharing ideas and working together to achieve goals. Is this YOU?

A warm, calm and caring demeanor

• 5 Star customer service with multi-line phone system expertise
• Sales and education-driven , with a natural ability to cross-book and upgrade, and a passion for growing others in this capacity
• An acute attention to detail ; ability to think on your feet
• Superior time management  and organizational skills
• Critical conversation and mediation skills with ability to diffuse stressful situations, turn unhappy guests into loyal customers, and to keep your team feeling energized and inspired
• A responsible; wellness-oriented team player , with a strong work ethic
• Curiosity  and gift of building relationships  and engaging people
• A natural ability to inspire , educate  and grow business  and people
• Professional communication skills , both written and verbal
• At least two years of professional experience in a spa, hotel , salon or high-end hospitality customer service role in management capacity , preferably with spa booking software with an emphasis on high volume booking .
• Working experience using Google Drive . Prior experience with Zenoti  a plus!
• New spa opening experience.
• Excellent organizational and administrative skills to perform diverse operational duties
• Consistent attendance & punctuality + ability to work weekends and

BRIEF OVERVIEW OF RESPONSIBILITIES

• Evangelize the brand! Exude warmth and a can-do attitude.
• Supervise employees in a way that makes them want to work for you.
• Hire, train, coach, goal set, provide disciplinary action (and document), and terminate employees
• Meet and exceed key performance indicators
• Demonstrate enthusiastic and outstanding customer service in courteous and attentive manner
• Educate guests on all services, amenities, & home care to optimize their experience while maximizing books
• Research and resolve guest-relations issues and employee matters in a timely manner
• Maintain safety standards and cleanliness, keeping work area clean and equipment properly sanitized
• Oversee overall "opening day" appearance of the location
• Oversee inventory and orders
• Communicate Repair and Maintenance Issues to proper channels

Responsibilities:

• Work with a team of individuals to ensure that all customers receive a quality experience at the spa.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Spa or Retail Management: 2 years (Required)

Work Location: In person