Technical Writer / Technical Content Manager

Job Description

Job Description

Job Summary

The Technical Writer/Technical Content Manager is responsible for developing Mark Andy technical manuals and supporting product communication. This role researches and develops content, creates illustrations through CAD or photographic means, and edits input from engineers into final publication form.

This position will also leverage AI-driven tools to enhance the management of content, development of technical manuals, sales materials, and service support documentation, improving efficiency, consistency, and overall content quality.

Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship for employment visas for this role now or in the future

DUTIES/RESPONSIBILITIES:

• Creates and maintains illustrations from Pro/ENGINEER models, AutoCAD drawings, digital photography, scanned images, or other sources for use in Mark Andy publications.
• Recommends and/or implements new methods to leverage AI and other tools to improve Content Management.
• Researches, writes, and maintains press operation and service manuals for all Mark Andy products; collaborates closely with engineering and cross-functional teams to understand requirements.
• Performs editorial duties including content accuracy, grammar, and style consistency in all technical publications.
• Coordinates publication and translation of manuals as required.
• Develops comprehensive documentation that meets organizational and customer standards.
• Leverages AI-assisted tools to develop, enhance, and maintain technical manuals, sales collateral, and service support documentation.
• Reviews, validates, and refines AI-generated content to ensure technical accuracy, clarity, and compliance with engineering and brand standards.
• Continuously evaluates opportunities to improve documentation processes through AI and digital tools.
• Other duties as assigned.

SKILLS/ABILITIES:

• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Excellent writing, editing, and communication skills.
• Proven ability to quickly learn and understand complex technical subject matter.
• Ability to work independently with minimal supervision.
• Familiarity with or willingness to learn AI-driven content creation tools.
• Ability to effectively guide (prompt), evaluate, and refine AI-generated output

EDUCATION/EXPERIENCE:

• Bachelor’s degree in communications, engineering, or a related technical field preferred.
• Experience writing documentation and procedural manuals for diverse audiences.
• Two or more years of experience as an effective technical writer.
• Experience collaborating with engineering teams to improve user experience, refine content, and create supporting visuals.
• Exposure to digital content tools or AI-assisted documentation platforms is a plus.

PHYSICAL REQUIREMENTS:

• Climate controlled office environment. May have limited exposure to manufacturing areas that requires the use of PPE.
• Frequently required to sit. Occasional walking, standing, stooping, and kneeling. Occasionally lift up to 10 pounds.

What We Do :

Mark Andy is a pioneer of the graphic arts and printing industry. As the world’s leading manufacturer of narrow- and mid-web printing and finishing equipment, we supply leading global brands, including Mark Andy and Presstek printing presses, Rotoflex finishing solutions, as well as a complete line of Mark Andy Print Products consumables and pressroom supplies. All products are backed by the largest customer support team in the industry, minimizing downtime and helping our customers be profitable, efficient and at the forefront of innovation.

To learn more about Mark Andy, please visit:

What We Offer :

A Career with Mark Andy, Inc offers a Competitive Salary and Comprehensive Benefits, which include:

• Medical, Dental, & Vision Insurance Plans
• 401(k) Retirement Savings Plan with company matching
• (9) Paid Holidays, Vacation, (3) Floating Holidays & Sick Time
• Employee Assistance Program
• Short-term and Long-term Disability
• Life and AD&D Insurance
• Tuition Assistance
• Incentive Plans
• Pet Insurance
• Daily Pay Option
• Discount Programs

Mark Andy, Inc. is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.