Guest Experience Manager (Community & Brand Engagement)

Job Description

Job Description

Description:

Guest Experience Manager (Community & Brand Engagement)

Internally known as: Director of Guest Happiness

Location: Patchogue, NY and Westhampton Beach, NY

Type: Full-Time or Part-Time (Evenings & Community Engagement)

Our Mission:

At Rooted Hospitality Group, our goal is simple: Create unforgettable moments for every guest.

We believe great hospitality isn’t just service , it’s how people feel when they walk in and how they feel when they leave. We are looking for someone whose job is to make sure every guest leaves happier than when they arrived and eager to return

The Role:

This role exists to turn great visits into magical experiences. As our Director of Guest Happiness, you will spend your time connecting with guests, creating memorable moments, and ensuring every person who walks through our doors feels genuinely welcomed and appreciated. You’ll also represent our brand in the community by building relationships and inviting new guests into our restaurants.

If you love people, naturally light up a room, and take pride in making others happy, this role will feel like home.

What You’ll Do:

Inside the Restaurant: Your mission is simple: make every guest feel special and every guest leaves as a raving fan.

You will:

• Connect with every guest in the restaurant

• Create memorable moments and personalized experiences

• Celebrate birthdays, anniversaries, and special occasions

• Turn guest issues into positive, loyalty-building experiences

• Support the team in delivering exceptional hospitality

Outside the Restaurant: You will also act as a community ambassador for the brand.

You will:

• Build relationships with local businesses and community leaders

• Visit organizations and deliver food drops to introduce new guests to our restaurants

• Represent our brand at events and community gatherings

• Invite new guests to experience what we do

Who This Role Is Perfect For:

This role is ideal for someone who:

• Loves people and loves life

• Naturally lights up a room with their energy and smile

• Has hospitality in their heart

• Enjoys meeting new people and building relationships

• Goes above and beyond without being asked

• Takes pride in making others feel seen, valued, and appreciated

The right person doesn’t see this as a job.

They see it as an opportunity to make people happy every day.

Requirements:

• 1–3+ years in hospitality, guest experience, marketing, or community engagement
• Strong people skills, natural charisma and highly extroverted
• Comfortable speaking with guests and representing the brand
• Flexible schedule including evenings and weekends
• Reliable transportation

Why Join Rooted Hospitality Group:

• Work with a company known for exceptional hospitality

• Meet incredible people in the community
• Help shape unforgettable guest experiences
• Be part of a culture that truly values people

“This is one of the most important roles in our company. We believe hospitality changes people’s days, and this role exists to make sure every guest experiences that magic.”

- David Hersh

Rooted Hospitality Group is an equal opportunity employer and does not discriminate on the basis of an applicant’s or employee’s race, color, religion, national origin, sex, gender identity/expression, sexual orientation, age, disability, veteran status, marital status, citizenship, ancestry, pregnancy, familial status, actual or perceived status as a victim of domestic violence, dating violence or stalking, or any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws.