Director of Primary & Specialty Care Operations

Director of Primary & Specialty Care Operations

Company:

Suffolk Primary Health
Locations:

Multiple sites in Riverhead, Hempstead, the Five Towns, and Fresh Meadows, NY
Job Type:

Full-time, primarily on-site
Salary:

$110,000-$130,000 per year, based on experience
Reports to:

Vice President of Clinical Operations
Suffolk Primary Health is seeking a hands-on operations leader to support consistent, efficient operations across our primary and specialty care locations. The Director will translate approved priorities and operational plans into day-to-day execution, working closely with site managers, providers, and cross-functional teams.
This role requires a visible presence across sites, strong follow-through, and the ability to identify operational challenges, coordinate solutions, and support teams through change. The Director will also coordinate operational readiness for new providers, specialties, and service launches.
Responsibilities

Daily Operations & Site Leadership

Conduct regular onsite rounds to assess patient flow, scheduling, staffing coverage, provider support, supplies, and daily readiness.

Partner with site managers to improve access, schedule utilization, completed visits, and effective use of staff and clinical space.

Resolve operational barriers within approved policies and resources; elevate issues outside delegated authority.

Coach site leaders, reinforce accountability, and follow up to ensure corrective actions are completed and sustained.

Operational Implementation

Coordinate workflow rollouts, staff communication, training, and cross-functional follow-up.

Monitor adoption through onsite observation and performance review.

Report progress, risks, and decisions needed to the Vice President of Clinical Operations.

Provider & Specialty-Service Launches

Coordinate operational readiness for approved provider onboarding, specialties, and service lines.

Track staffing, scheduling templates, space, equipment, supplies, EHR access and workflows, referrals, and authorization needs.

Provide onsite support during orientation, launch, and stabilization, and track issues through resolution.

Performance, Quality & Vaccine Operations

Monitor access, utilization, completed visits, referrals, staffing efficiency, and action-plan completion.

Coordinate operational improvements with site managers.

Partner with the Director of Quality Measures to implement approved initiatives at the site level.

Coordinate vaccine ordering, inventory, storage documentation, supply planning, and seasonal readiness with designated clinical staff.

Escalate vaccine storage, safety, privacy, and other critical concerns through established channels. Clinical decisions remain with authorized clinical leaders.

Qualifications

Significant experience in healthcare operations, practice management, or multi-site clinic leadership.

Experience supporting primary care and specialty care operations.

Proven ability to improve workflows, coach site leaders, and follow operational initiatives through to completion.

Strong organizational, communication, problem-solving, and project coordination skills.

Ability to travel regularly between locations in Riverhead, Hempstead, the Five Towns, and Fresh Meadows.

Comfort working onsite in a fast-paced healthcare environment.

Join Suffolk Primary Health and help strengthen day-to-day operations and support high-quality care across our locations.

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