Police Dispatcher

Police Dispatcher

Department:Police Services

Location:West Haven, CT

Who we are:

The University of New Haven, founded in 1920, is a private university whose mission is to prepare students to excel and lead purposeful and fulfilling lives in a global society. The university offers more than 150 undergraduate and graduate programs and has been recognized for academic excellence, nationally and internationally. In addition to its main campus in West Haven, the university has a campus in Tuscany, Italy. Learn more atnewhaven.edu.

The Police Dispatcher Dispatches patrol officers in response to calls and emergencies. Advises, screens and refers callers to appropriate resources. Communicates as a University of New Haven ambassador for many issues.

You will:

• Dispatches patrol officers in response to calls and emergencies.

• Communicates with contracted security personnel when necessary.

• Relays instructions, orders and information requiring knowledge of departmental policies, practices, procedures and reporting relationships.

• Maintains pertinent logs - lost and found, keys, and other logging systems

• Receives, records and services all incoming calls from officers, staff, students, and the public calling for police assistance or general information.

• Monitor and respond to fire and security alarm systems and emergency calls.

• Provides information to faculty, staff, students, administrative staff, contracted security, and the public.

• Use computer-aided dispatching equipment to monitor, track and retrieve data.

• Knowledge of numerous varied software platforms and ability to use them effectively.

• Establishes solid working relationships with local emergency services - AMR, West Haven Fire and Police as well as Orange Fire and Police resources.

• Performs clerical functions incidental to office activities.

• Assist the Deputy Chief in background checks for students.

• Fields calls and inquiries regarding transportation schedules, as well as being responsive to shuttle and van communications and interfacing information in tracking software.

• Report and generate work orders for facilities needs across campus.

• Monitors contracted security-s usage and response to University of New Haven golf carts for transportation of students.

• Effectively monitor security cameras and download video for law enforcement and insurance purposes.

• Effective use of the ZeroEyes gun detection system

Secondary Duties

• Performs related duties as assigned

You need:

• High School Diploma

• Prior experience in public safety dispatch and computer-aided dispatch systems is preferred.

• State Certification as an Emergency Telecommunications Operator is preferred.

• A year of experience working as a dispatcher, preferably at an institution of higher learning is preferred

• Ability to communicate in a professional, clear, calm and concise manner.

• Strong interpersonal skills and ability to deal with a diverse employee and student population

• Ability to maintain confidentiality of sensitive and private information.

• Working Knowledge of Microsoft Office

Other position Requirements

• Must be able to work a flexible schedule including working overtime hours, weekends, University observed holidays, and University closures for emergency or inclement weather.

Whats in it for you:

• Health & Welfare Programs: Employees and their eligible family members, including spouses and dependent are eligible for Medical, Dental, Vision and Life Programs.

• Wellness & Fitness: On-campus Recreation and Fitness Center for employees and families; Employee Assistant Program

• Commitment to Educational Excellence: Tuition assistance for employees and eligible dependents; Tuition exchange opportunities

• Employee Discounts on products, services and educational opportunities

*The University of New Haven is not a qualifying E-Verify employer and its use of E-Verify is limited to specific government projects. For that reason, candidates with STEM OPT authorization cannot be considered for employment.