Director of First Impressions (Law Office Front Desk)

Jordan & White, LLC is a small estate planning, probate, and real estate law firm on the North Shore of Massachusetts. Our roots go back to 1938. Our clients come to us at some of the biggest moments of their lives. A wedding. A new baby. A move to the next stage of life. The loss of a spouse. We want each of them to feel cared for the moment they walk in. We practice what we call unreasonable hospitality, an idea from Will Guidara's book of the same name. We go past what anyone expects. We remember birthdays and anniversaries. We have cupcakes ready when a client arrives on a special day. We send flowers when a client suffers a loss. We charge fixed fees, so clients never feel a clock running when they call. Our work is helping people plan for a great life. We want the people who do this work to live one too. We are also a team that looks out for one another. We are small and warm, and we take our work seriously without taking ourselves too seriously. Position Overview This is not a typical receptionist job. You are the first face and first voice of our firm. You are the person clients meet before they meet an attorney, and the person they remember. Most days, you will be the only team member in the Danvers office. Our paralegal team works remotely, so you are the physical heart of the firm. You handle what only someone in the room can handle: welcoming people, preparing signings, printing, scanning, and keeping the office ready. Some clients arrive excited. Some arrive anxious. Some arrive grieving. Your job is to meet each one where they are. This role will grow as we grow. We plan to add attorneys over the next year, and we will shape your role with you. Key Responsibilities Welcome our clients Greet every client in person, warmly and by name. Learn and remember what matters to them: their families, their milestones, their worries. Prepare small touches for special days, such as a cupcake, a card, or balloons. Tell the attorney when a client has suffered a loss so we can send a note or flowers. Be the voice of the firm Answer and route calls with warmth and patience. Enter client information accurately into Clio Grow. Run the signings Print, assemble, and stage documents for client signings. Meet with clients as they sign, and serve as a notary and witness for estate planning signings. If you are not yet a notary, we will help you become one. Keep the paper moving Process mail, scan documents, and print. Support our remote team Handle the in-office tasks our remote team cannot, on real estate and estate administration matters. Occasionally back up e-filing. We will train you. Keep the office ready Stock supplies and handle general office tasks. See what needs doing, and do it. What We're Looking For We hire for character first and train for skills. We can teach you our systems. We cannot teach you to care. You are likely a fit if you: Care about people, and they can tell. When you ask "How are you?" you want the answer. Stay calm and kind with people who are stressed, sad, or overwhelmed. Notice what needs to be done and do it without waiting to be told. Feel comfortable being the only person in the office. Keep confidences. Clients trust us with private family and financial matters. Feel comfortable with technology, including AI tools. We use Apple computers, Clio Grow, Clio Manage, and Microsoft 365. You do not need to know them already. Can work in our Danvers office Monday through Friday, 9 to 5. Nice to have (none of these is required): Experience in a law office, healthcare, senior services, or hospitality An active Massachusetts notary commission Fluency in a second language This job is probably not for you if you prefer to wait for instructions, want a quiet desk job, or see the front desk as a stop on the way to something else. We say that with respect. We want you to love your work, too. Why Join Us Pay: $21.75 to $24.00 per hour, full-time, based on experience Time off: Unlimited paid time off and paid holidays. We expect our team to live a great life outside of work, and we mean it. Schedule: Monday to Friday, 9 to 5. No nights or weekends. Growth: As we add attorneys, this role grows with us. Culture: A team that cares about clients and about one another, and the freedom to be creative in how you delight people Stability: A firm with roots that go back to 1938 Easy to reach: Plenty of parking, and an elevator to our second-floor office Modern tools: Apple hardware, Clio, Microsoft 365, and AI tools that take the busywork off your plate We want to be straightforward about benefits. We do not currently offer health insurance. We are working on adding a retirement plan match. Jordan & White, LLC is an equal opportunity employer. #J-18808-Ljbffr Jordan & White, LLC