Workplace Experience Coordinator

Workplace Experience Coordinator

Pay Rate: $22-26/HR on W2 Hours: 8-5 M-F Location: 99 High Street, Boston MA

Day to Day Tasks | What You'll Do:

• Mail Processing: Sorting, distributing, and organizing incoming and outgoing mail to ensure timely and accurate delivery within the office.
• Print Operations: Handling printing tasks, including operating printers, copiers, and other related equipment to support daily business needs.
• Physical Tasks: Lifting packages or materials weighing up to 25 lbs as part of mailroom and office support duties.
• Office Mobility: Moving throughout the office to deliver mail, collect documents, and support various departments as needed.
• Package Handling: Receiving, logging, and distributing packages and deliveries in the mailroom, ensuring proper documentation and timely processing.
• First Point of Contact for All Those Entering the Facility: Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a Memorable First Impression by Answering the Telephone in a Professional Manner. Create Presentations and Speak to Various-Sized Groups.
• Arrange and Confirm Recreational, Dining, and Business Activities on Behalf of the Requestor.
• Coordinate and Execute Workplace Services Including Mail, Office Supply Services, and Onboarding.
• Acknowledge Inquiries or Complaints from Employees, Guests, and Co-Workers. Provide Solutions in a Professional Customer Service-Driven Manner.
• Organize and Manage On-Site Events. This Includes Securing Event Space, Set Up and Tear Down of the Room, and Delivery of Supplies.
• Follow Property-Specific Security and Emergency Procedures. Notify Appropriate Parties to Ensure the Safety of All Individuals in the Building.
• Coordinate with Vendors Who Supply Services or Goods to the Workplace.
• Explain Detailed and/or Complicated Information Within the Team. Follow Specific Directions as Given by the Manager.
• Impact Through Clearly Defined Duties, and Methods and Tasks Are Described in Detail. Use Existing Procedures to Solve Straightforward Problems While Having a Limited Opportunity to Exercise Discretion.

What You'll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Interview Process: 1 virtual interview

Summary: As a Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.