Order Management Specialist

Job DescriptionJob DescriptionDescriptionFII USA, Inc., a Foxconn Technology Group Company, is seeking an Order Management Specialist to manage the order-to-cash lifecycle and support accurate, efficient execution of customer orders. Once a part of the team, you will be responsible for maintaining data integrity across enterprise systems, coordinating with cross-functional teams, and proactively identifying and resolving issues that may impact order processing, delivery, billing, or payment. The Order Management Specialist will support the Order Management Department by validating customer orders, maintaining accurate ERP records, resolving order and billing discrepancies, and partnering with internal teams to ensure seamless order execution from initial purchase order through invoicing and payment. ResponsibilitiesManage and support the order-to-cash lifecycle from customer purchase order through billing and paymentReview and validate incoming customer Purchase Orders against contracts, pricing tiers, part numbers, tax codes, and ship-to information prior to Work Order releasePartner with business and manufacturing teams to ensure customer orders are accurate and ready for executionReview and reconcile discrepancies between Sales Orders and Purchase Orders, including customer data inaccuracies, delivery blocks, and invoicing errorsInvestigate root causes of overdue payments, missing customer Goods Receipts, tax discrepancies, price variances, and quantity adjustmentsPartner with IT and other internal teams to resolve ERP and system-level issues impacting order processingManage customer order modifications, cancellations, quantity changes, and shipment rescheduling through timely system and ERP updatesMonitor automated ERP billing and invoice upload processes and proactively resolve failures or transaction issuesMaintain accurate order capture, tracking, billing, and customer information within SAP and customer EDI/order portalsMaintain data integrity within SAP, including SD/MM modules, and related order management systemsGenerate comprehensive order reviews and maintain accurate operational data to support management reportingTrack and support key performance indicators (KPIs), including order accuracy, backlog health, and cycle timeBuild and maintain proactive cross-functional relationships to identify and remove barriers affecting order executionOther Duties as assigned. QualificationsBachelor’s degree in Business Administration, Supply Chain Management, Operations, Finance, or a related field3+ years of experience in Order Management, Customer Operations, Supply Chain, Commercial Project Management, or a related fieldStrong knowledge of ERP systems and order management processesExperience with or knowledge of SAP, particularly SD/MM modulesUnderstanding of B2B billing processes and Accounts ReceivableStrong Microsoft Office skills, including Outlook, Word, Excel, and PowerPointStrong analytical and problem-solving skills with the ability to investigate transactional discrepancies and identify root causesStrong attention to detail with an emphasis on data accuracy and integrityAbility to effectively coordinate across business, manufacturing, finance, IT, and other cross-functional teamsStrong organizational skills with the ability to manage multiple orders, priorities, and deadlines simultaneously Reasons you should work for us:Comprehensive benefits package including medical, dental, and vision insurance coverage.Basic life insurance and short-term disability coverage provided by employer.Supplemental life insurance and long-term disability coverage options available.401K with employer contribution.Personal, Vacation, and Holiday paid time off for all full-time employees.Onsite Aurora Health & Wellness Center available for all employees.Employees are continuously encouraged to learn and grow their careers in smart manufacturing.