Director of Operations - Home Health

About the Company

Care Options for Kids connects leading pediatric specialists with families to provide best-in-class pediatric nursing, therapy, and school-based services. We seamlessly integrate into children’s lives by bringing individualized care to children where they live, work, and play.

About the Role

Establish Care Options For Kids as the provider of choice for clients, caregivers, and referral sources in your Region by managing staff to provide excellent customer service, coordinating client services, and forging strong client and caregiver relationships.

Reports To: Area Director, Business Operations

Responsibilities

• Create and implement marketing plan and strategy with clear goals.
• Monitor and evaluate effectiveness of marketing efforts through analysis of activity and referrals.
• Adjust plan, as needed, to maximize ROI of marketing resources.
• Conduct market research including competitive and demographic analyses.
• Identify new and existing top accounts and forge strong business relationships.
• Maintain high level of communication with office staff to stay aware of new and potential referral sources.
• Present multiple service lines to accounts as appropriate.
• Maximize payer relationships in your market by cultivating relationships with health plan Case Managers for existing clients and new referrals through thorough communication, follow up, and customer service.
• Participate in and/or plan networking and/or community events to gain exposure in community.
• Grow the assigned area in client census, service hours, revenue and geographical territory.
• Establish relationships with local children’s hospitals and their case management/ discharge planning departments to become a referral partner for children being discharged that are in need of home health services.
• Meet with potential clients and sell the benefits of our services, our core values and how Care Options for Kids is different in the care we provide.
• Create and implement a recruiting plan for caregivers in conjunction with assigned Recruiter including leveraging local nursing schools/programs.
• Ensure any authorizations for service are current and adhered to.
• Monitor accounts receivable in conjunction with corporate billing department to minimize write-offs.
• Maintain a high level of client satisfaction by making goodwill calls, routine in-person home visits, ensuring adequate number of caregivers, etc.
• Maintain a high level of caregiver satisfaction by making goodwill calls, routine in person visits, appropriately matching caregivers within their preferences, etc.
• Manage office to budgeted performance expectations.
• Participate in budgeting or annual planning activities as requested.
• Be available during office hours for survey and after hours for issues that arise.
• Submit all requested reports, action plans, etc. timely to management as requested.
• Assist with administrative duties such as answering phones, ordering supplies, etc. as needed.
• Ensure adherence to and compliance with all applicable laws, regulations, accreditation standards and policies and procedures of the organization.
• Investigate and resolve all client and caregiver complaints timely.
• Oversee Plans of Action, Plans of Correction or Quality Improvement activities as needed.
• Orient new hires to EMR system and review employee handbook to outline expectations.
• Ensure the new hire is successfully placed with a client, and followed up with to confirm the match is well suited for both the client and nurse.

Qualifications

• Preferred Bachelors degree in business, health care administration, or related field, or a minimum five year’s of relevant professional experience.
• Intermediate competency with computers and other technology that are utilized to conduct job functions including Microsoft Word, Outlook and Excel.

Required Skills

• Proven ability to work independently.
• Ability to organize and facilitate collaboration with internal and external stakeholders.
• Must be able to solve complex problems and work effectively under time pressure and/or deadlines.
• Must possess strong organizational and interpersonal skills.
• Ability to read, write, and communicate in English.
• Ability for light to moderate physical exertion regularly, such as lifting, bending, pushing, pulling, stopping, kneeling, and reaching.
• Ability to lift and carry up to 30 pounds, such as books, papers, files, medical office supplies often.
• Ability to sit or stand for long periods of time in the work area.
• Ability to look at, and work on, a computer for long periods of time.
• Ability to transport oneself to and from multiple work sites several times a week.
• Ability to make and answer phone calls for long periods of time.

Preferred Skills

• Relevant professional: 5 years (Required)
• Microsoft Word, Outlook and Excel: 3 years (Preferred)
• Home Health: 3 years (Preferred)

Pay range and compensation package

Pay: $75,000.00 - $95,000.00 per year

Benefits

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Equal Opportunity Statement

Embody the Care Options For Kids promise of providing high quality pediatric care to help children and families live their best lives. Treat and communicate with clients, families, co-workers, referral sources and caregivers with courtesy, respect, and consideration. Maintain confidentiality of all clients, caregivers, and business information. Comply with all applicable laws, regulations, policies, procedures, and guidelines. Conserve resources by using equipment and supplies as necessary to perform job duties. Report to work as assigned or scheduled timely. Follow procedures for notification of absence or time-off requests. Maintain professional/technical competency and proficiency of job responsibilities by attending and participating in meetings, conferences and education programs as requested. Perform all job responsibilities with a friendly, positive, and team-oriented attitude.