Supervisor, Mobility Assessment Evaluator (MAE)

Make a Difference At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. What will your job look like? The Supervisor, Mobility Assessment Evaluator works in collaboration with the Program Director and Operations Manager to train, supervise, and coach assessment team members to ensure efficient and effective eligibility determinations are occurring on a daily basis. This position may be responsible for assisting the assessment team with conducting functional and cognitive assessments with applicants to determine their eligibility and may assist with final eligibility determinations and/or recommendations as needed. Location: 5747 Rickenbacker Road Commerce, CA 90040 What you’ll do: Lead team of direct reports of assessment team members Learn and understand all aspects of the contracted program and serve as the team’s Subject Matter Expert, both locally and externally and work with management and the Client to follow through on service issues, troubleshooting problems, concerns, complaints and training Conduct operations training with new staff and ongoing training with existing staff Conduct education training for employees regarding new processes and procedures Evaluate assessments and determinations with the assessment staff to ensure accurate results Deliver coaching opportunities to direct staff and act as a mentor to new employees and assist with the development of team members Reads and interprets ADA paratransit applications, intake forms, and professional verification forms Make the final determination regarding eligibility based upon the application, interview, functional assessment and any supplemental information Determine what functional assessments the applicant will be required to undergo Participate in appeals process upon request Assist the leadership team in identifying process improvement opportunities Maintain up to date knowledge of the Americans with Disabilities Act (ADA) Maintain working knowledge and abilities of MTM and Client Software Maintain a positive attitude when interacting with individuals, support staff and caregivers Maintain safe environment for applicants and co-workers Input information into MTM software and other software as appropriate Respond to any ADA eligibility or complaints and properly document response Submit accurate, required reports in a timely manner Attend public meetings Provide high quality customer service Must conform to MTM’s HIPAA standards Assist with Quality Assurance Build rapport and communicate effectively with MTM and Client personnel to include administrators, management, support staff and applicant Review interview results and application paperwork and follow up on assessments and professional verifications, as needed Appropriate knowledge and ability to perform and oversee interviews and assessments as required Provide further written documentation to Client upon request Conduct one-on-one in-person interviews to assess mobility capabilities as needed Conduct physical and/or cognitive functional assessments as needed Conduct or perform the following assessments (as needed): FACTS Test MoCA MMSE Beck Anxiety Inventory Tinetti Gait and Balance Assessment What you’ll need: Experience, Education & Certifications: Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related field Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree depending upon contract specifications (Certifications can include: COTA, OT, PT) 2+ years of experience conducting assessments and making final determinations for eligibility OR 2+ years of supervisory experience (Experience conducting assessments and making final determinations for eligibility is preferred) 3+ years of professional experience working with individuals with disabilities Skills: Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults Experience conducting information-gathering relating to ADA Paratransit eligibility Professional and positive outlook when interacting with individuals, support staff, and caregivers Knowledge and ability to perform and oversee evaluations Solid interviewing, assessment and observational skills and demonstrated ability to work effectively Ability to be trained in administering a standardized evaluation toll and be able to consistently administer and score such a tool according to established protocols Ability to communicate findings and observations on the required database reports and notes, as well as in certification letters Strong interpersonal skills that allow effective working relationships with a diverse population Intermediate level of proficiency or above with Microsoft Office Suite (Outlook, Word, PowerPoint & Excel) Excellent communication skills Excellent organizational and multi-tasking skills Ability to interact effectively with individuals of varying levels of disabilities Ability to work flexible hours and adapt to a rapidly changing environment Ability to handle confidential information in a professional manner Demonstrated ability to handle multiple projects Even better if you have... Knowledge of the public transportation system & services Ability to acquire knowledge on additional programs and software’s Knowledge of ADA complementary paratransit regulations, including, but not limited to, the regulatory definition of ADA paratransit eligibility What’s in it for you: Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Paid Time Off and Holiday Pay Maternity/Paternity Leave Casual Dress Environment Tuition Reimbursement MTM Perks Discount Program Leadership Mentoring Opportunities Salary Min: $70,304/annually Salary Max: $75,000/annually This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process. Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture. #MTMTransit About Us As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM Health’s leadership team created MTM Transit to offer an unparalleled hands-on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management. Your Potential. Our Mission. At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. Don't see your dream job listed? No problem! Introduce yourself by completing this form with your contact information and resume. We’ll keep your details on hand and reach out if a great opportunity opens up that matches your experience. Benefits without Barriers To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded. Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible. Transit Trailblazer Maintenance Tech. 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