Field Operations Manager

Overview

We are seeking a highly organized, detail-oriented Field Operations Manager to oversee daily field operations in our Galveston service area. This role ensures that inspection teams deliver consistent, high-quality service while maintaining strong relationships with homeowners and vendors. The ideal candidate is a proactive leader with excellent communication skills and a strong commitment to operational excellence.

Key Responsibilities

Team Leadership & Scheduling

• Develop, manage, and adjust daily and weekly schedules for inspectors.
• Monitor staffing levels and workload to ensure timely completion of all inspections.
• Lead, mentor, and train new and existing inspectors to maintain high performance standards.
• Conduct periodic performance reviews and provide ongoing coaching and support.

Quality Assurance

• Perform post-inspection home checks to verify accuracy, completeness, and quality of inspector reports.
• Identify areas for improvement and implement corrective actions when needed.
• Maintain detailed documentation of quality audits and operational processes.

Vendor & Client Relations

• Communicate with vendors daily to coordinate services, resolve issues, and maintain strong working relationships.
• Meet with homeowners to address concerns, explain inspection results, and ensure overall satisfaction.
• Oversee vendor performance and compliance with company standards.

Operational Coordination

• Assist with workflow management and process improvement initiatives.
• Ensure compliance with company policies, safety standards, and local regulations.
• Support leadership in planning, reporting, and execution of operational goals.

Qualifications

• 3+ years of experience in operations, field service management, or a related role (home inspection or construction industry experience preferred).
• Strong leadership and communication skills.
• Excellent organizational and time-management abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficiency with scheduling software, CRM tools, and basic office applications.
• Valid driver’s license and reliable transportation.

What We Offer

• Competitive salary and benefits package.
• 80 hours of PTO
• Gas Reimbursement
• Opportunities for professional growth and leadership development.
• A supportive team environment with a focus on high-quality service.

Pay: $21.50/hour- expected 40 hours. In office position.