Food Service Worker-Great Day Bakery-High Point University

Food Service Worker-Great Day Bakery-High Point University

Job Title: Food Service Worker-Great Day Bakery-High Point University

Location: High Point, NC, US, 27262

Job Responsibilities

• Complete all required Service Excellence and YES Inspired Culture training programs.
• Assist guests with mobile ordering, reservations, and order pickup.
• Manage restaurant capacity, walk-ins, and guest check-in processes.
• Verify guest identity and order accuracy before releasing orders.
• Conduct quality assurance checks on all completed meals.
• Confirm all special requests and modifications have been fulfilled.
• Communicate order discrepancies and request meal remakes when necessary.
• Monitor pickup times and follow procedures for late orders.
• Address guest concerns using WEST and LEARN service recovery methods.
• Process refunds and issue Magic Meal coupons when appropriate.
• Drive Voice of the Consumer (VOC) participation and feedback collection.
• Understand meal plans, dining dollars, discounts, and payment methods.
• Perform cashier duties and maintain transaction accuracy.
• Maintain a clean, organized, and safe work environment.
• Follow all food safety, sanitation, and uniform standards.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality, customer service, retail, or food service experience preferred.
• Excellent communication, guest service, and time management skills.
• Strong multitasking and organizational abilities.
• Ability to work independently and as part of a team.
• Ability to operate tablets, POS systems, and mobile ordering technology.
• Ability to work efficiently in a fast-paced environment.

Physical Demands

This role may require standing, walking, bending, lifting, carrying food orders and supplies, and frequent use of mobile ordering and point-of-sale technology. Uniforms and/or PPE may be required.