Supervisory Medical Records Technician (ROI)

Job Title

Supervisor and Technical Expert for the Release of Information (ROI) Unit

Major Duties:

Serves as supervisor and technical expert for the Release of Information (ROI) Unit, offering strategic leadership and subject matter expertise. Provides guidance to the Chief and Assistant Chiefs of HIM on staffing needs and shortages to maintain optimal workflow and efficiency.

Provides comprehensive guidance and technical direction to ensure the unit meets its objectives.

Conducts audits and monitors all areas of responsibility to ensure accurate and timely data processing. Reviews and assesses the quality, quantity, accuracy, and timeliness of each employee's work. Identifies issues proactively and implements corrective actions as needed.

Develops performance standards, conducts evaluations and competency assessments, and manages personnel functions. Keeps employees informed about personnel management programs and drives continuous improvement. Interviews and recommend new hires, oversees training, development, awards, and disciplinary actions. Approves leave, establishes work schedules, and implements EEO programs to ensure fair and inclusive treatment for all employees.

Prepares requests and recommendations for promotions, reassignments, status changes, and employee recognition. Prepares and submits functional statements for new or updated positions. Addresses formal grievances at the first level and recommends disciplinary actions to higher authorities as needed. Communicates management goals to employees and keeps higher-level supervisors informed of employee participation and concerns.

Ensures that release of information activities related to the development, implementation, maintenance of and adherence to privacy policies and procedures are performed and coordinated in compliance with applicable federal laws and regulations including the Privacy Act of 1974, Title 5 United States Code (U.S.C.) 552a; Department of Veterans Affairs (VA) Claims Confidentiality Statute, 38 U.S.C. 5701; Confidentiality of Drug Abuse, Alcoholism and Alcohol Abuse, Human Immunodeficiency Virus (HIV) Infection and Sickle Cell Anemia Health Records, 38 U.S.C. 7332; and the Health Insurance Portability and Accountability Act (HIPAA), Title 45 Code of Federal Regulations (CFR) Parts 160 and 164, and the Freedom of Information Act (FOIA).

Ensures timely retrieval and transfer of records to other VA facilities to support continuity of patient care and efficient information release. The incumbent maintains regular contact with VA Regional Counsel (VARO) regarding malpractice, subpoenas, and TORT record requests. Assists with complete quality reviews of all TORT cases before records are sent to VARO for litigation. Prepares weekly ROI and TORT record turnaround statistics.

Work Schedule: Monday - Friday, 8:30 AM - 5:00 PM

Telework: Ad-Hoc only.

Virtual: This is not a virtual position.

Functional Statement #: 55746-F

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized