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VP OF Customer Experience

ProCare Solutions LLC

Procare Solutions is seeking a VP of Customer Support to own the strategy, structure, and performance of Tier 1 Support and Technical Services. You will lead a scalable organization, set KPI targets, and partner with Engineering to drive improvements across billing, payments, and technical escalations. You will own the AI roadmap, including Intercom Fin AI and Zoom Contact Center, and drive pairing of AI with human support to hit targets and improve cost-to-serve. #J-18808-Ljbffr

Vacancy posted 4 days ago
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