Patient Care Coordinator II

Position Summary

• Assists physicians and staff in coordinating and providing patient care. Functions as primary liaison between patients, staff, and physicians.

Responsibilities and Accountabilities

• Clinical:
  • Assists surgeon during office hours by facilitating patient flow, accompanying patients to exam/procedure rooms, assisting patients as needed with walking, transfers, dressing, specimen collection and preparing for exam.
  • Provides patient education related to treatment.
  • Answers, triages and returns phone calls.
  • Communicates changes to clinic schedule as needed.
• Patient Care:
  • Removes or applies wound dressing.
  • Assists in the application or teaching related to bracing/casting.
  • Removes sutures or staples after physician assessment of wound.
  • Prepares supplies and draws up injections for physician.
  • Electronically retrieves x-ray, MRI, or other records for physician.
• Administrative:
  • Obtains insurance pre‑certification as needed for diagnostic procedures, treatment, medication, or surgery.
  • Books surgery and completes all associated surgery paperwork, prepares consents, etc.
  • Schedules pre‑admission testing for patients by contacting PCP or hospital.
  • Assures that any special surgical instruments/devices or DME have been ordered for surgery and post‑op care.
  • Sends completed pre‑admission testing to appropriate surgery location prior to patient surgery.
  • Prepares x-rays and other patient information for doctor to take to surgery.
  • Completes disability forms or other documents requested by patients, reviewing with physicians as needed.
  • Works with Patient Accounts department to ensure that hospital charges or consults are entered for billing and works to resolve any missing ticket reports or answer any coding questions.
  • Provides coverage for vacation/sick calls from other clinicians.
  • Develops and maintains pre‑op patient education program. May be class format or one‑on‑one incorporating printed materials, audio/visual aids, etc. to ensure patients receive and understand pre‑operative instructions.
  • Places prescription refill orders at direction of physician.

Teamwork

• Willingly provides coverage, volunteers assistance, and maintains workflows within department as needed without direct instruction/supervision.
• Works cooperatively and refrains from participating in negative conversations.
• Shares knowledge and insights with co‑workers in a constructive manner.
• Works to solve problems and address conflicts with the appropriate person directly before involving leadership or uninvolved peers.
• Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc.

Policies and Procedures

• Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.
• Provides assistance and support to leadership in implementing policies and procedures as necessary.
• Actively participates in training, and conducting day‑to‑day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.

Qualifications

• Completed a medical assisting or comparable education. Certification related to the educational program is desired.
• Prior experience in a physician office setting is essential, preferably in an orthopedic or surgical environment.
• Previous casting experience desired.
• Must maintain current CPR certification.

Location: Orthopedic One

Patient Care Coordinator Schedule: Regular Full Time, Day Shift