Business Capability Owner

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Pour obtenir de plus amples renseignements, consultez notre **.*** Provides people management leadership by recruiting top talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required* Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity* Expert knowledge of the business and operational functions supported* Leads teams with multiple points of internal and external contact including direct contact with Customers* Work focus time horizon is generally medium to long-term with moderate to high focus on strategic planning* Requires expert process management knowledge and the risk profile for team processes supported* Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization* Acts as highest point of team escalation for resolution and provides direction to resolve issues or escalate* Involves daily contact with cross-functional teams across TDBG or external contacts and/or customers* Undergraduate degree/ college diploma preferred and/or* 6+ years relevant experience and 4+ years of people management experience* Advanced knowledge of key functional areas including Capital Markets, Financing Operations, Payment and Correspondent Banking Services, Business Services, Change Delivery, and Regional Operations* Knowledge of capital markets products, which may include Foreign Exchange, Fixed Income, Equities and Derivatives.* Knowledge of current and emerging trends in the industry and market* Knowledge of risk management environment, standards and regulations* Strong knowledge of process management to drive efficiency* Ability to contribute to strategic direction of the function and provide advice to senior leadership* Skill in managing budgets and resource allocation* Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives* Skill in talent development and performance management* Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills* Skill in negotiation and partnership* Skill in using analytical software tools, data analysis methods and reporting techniques to assess risk and challenge the status quo* Skill in leadership, mentoring, coaching and performance management* Ability to exercise sound judgement in making decisions* Ability to communicate effectively in both oral and written form with partners at all levels including senior management* Ability to work collaboratively and build relationships across teams and functions* Skill in organization and time management* Ability to analyze, organize and prioritize work while meeting multiple deadlines* Ability to work successfully as a member of a team and independently* Ability to process and handle confidential information with discretion* Leads respective group within a business unit in delivering operational support to the assigned areas* Identifies and responds to changes in the business environment and establish action plans to address client issues and priorities* Acts as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client-centered solutions that enhance the overall end-to-end experience* Secondary escalation point for significant risks/exceptions* Monitors service and control standards against overall business/department objectives* Provides frontline feedback to client strategy and broader process improvement functions to identify client pain points and opportunities for improvement* Negotiates and help to resolve complex and/or escalated issues* Builds a client-centric, collaborative and innovative culture* Proactively identifies key business opportunities, research and recommend system enhancement/modifications, develop strategies to achieve recommendations and work closely with system support to execute and implement system upgrades/enhancements* Conducts root cause analysis, evaluate options and provide recommendations; ensure appropriate reporting and escalation of issues occurs based on risk profile* Contributes to the development of the business plan, operationalize the plan and deliver on assigned service or functionality* Protects the interests of the organization; identify and manage risks, resolve escalated matters and refer complex and/or non-standard, high-risk transactions/activities as needed* Provides expertise and coordinate implementation and testing of new processes and systems and ensure these are well documented* Applies knowledge of end-to-end processes and regulatory requirements to drive achievement of department standards for productivity and efficiency, implement process improvement initiatives and execute on change, supporting adherence, tracking and realizing benefits* Mitigates risk by coordinating activities with partners in Operations, Technology, Finance, Risk Management, etc.* Follows and ensures employees are knowledgeable of and comply with Bank and industry codes of conduct* Acts as a key contributor to strategic initiatives, functional projects/programs and/or internal/external working groups and may sign off on projects of small scale and/or complexity* Conceptualizes/defines change framework and contribute to strategy discussions; act as a key change agent for a defined area* Adheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management); ensure unit operates in compliance with applicable internal and external requirements* Participates in and/or lead community initiatives and promote commitment to shared Enterprise values and commitments* Assesses performance based on team and function analytics* Provides both leadership and guidance in managing the overall team* Coaches and trains to develop team capability and ensure requests and infrastructure issues are handled according to established service standards* Leads the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner* Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives* Creates a dynamic work environment in line with TD's Employee Value Proposition; challenge the status quo* Grows team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered* Leads a high performing #J-18808-Ljbffr TD Bank