Service Coordinator

About this role The role supports service operations by coordinating daily technician schedules, dispatching work orders, and prioritizing repairs to ensure efficient field operations. The ideal candidate communicates effectively with customers and field teams, manages scheduling and routing to meet job requirements, and assists in tracking technician productivity. This position requires strong organizational skills, attention to detail, and the ability to adapt in a fast‑paced environment while collaborating closely with service leadership to maintain smooth and timely service delivery. Key Responsibilities Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated. Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements. Partner with Service Manager & Service Operations Lead to prepare bi‑weekly technician schedule. Proactively distribute work orders for jobs daily. Adhere to scheduling guidelines and work order priority to manage schedule. Assist with the management and recording of non‑productive technician time. Create accurate AIA invoices or service billings monthly per customer invoicing schedules and/or requirements and upload as required to third party systems. Work with customers and collections/cash applications department for collecting payments, cash application support, unapplied cash cleanup, and resolving disputes. Work closely with internal staff to resolve any project related issues and concerns. Assist in subcontractor communication, including resolution of open payables issues. Assist in ad‑hoc/non‑standard SOV creation as needed. Work under moderate supervision to support operational, sales, and customer specific nuances for compliance and support. Office phone support for Service‑related communication. Required Qualifications High School diploma or GED 2+ years of work experience in supporting field operations or service teams. Preferred Qualifications HVAC industry experience. Service dispatch experience. Salesforce, Microsoft Dynamics (MSD), SAP and Ariba experience. Able to build strong relationships across functions. Ability to work and adapt in a dynamic evolving work environment. Knowledge and experience in Microsoft Office Suite (Word, Excel, etc.). Excellent verbal and written communication skills. Strong organizational skills. Excellent attention to detail and accuracy. Pay Range The annual salary for this position is between $53,000.00 – $106,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. Other Compensation This position may be entitled to short‑term cash incentives, subject to plan requirements. Benefits Employees are eligible for benefits, including: Health Care Benefits : Medical, Dental, Vision; Wellness incentives. Retirement Benefits Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation. Disability : Short‑term and long‑term disability. Life Insurance and Accidental Death and Dismemberment Tax‑Advantaged Accounts : Health Savings Account; Health Care Spending Account; Dependent Care Spending Account. Tuition Assistance Carrier EEO Statement and Accommodations Process Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws. #J-18808-Ljbffr