System Engineer

System Engineer - (Onsite)

Location: New York City, Manhattan Area Experience Required: 2 years Benefits: 100% Company Paid Benefits, 13 Federal Holidays, 2 Weeks Paid Time Off (PTO), Company Credit Card, and More

About Us

Our client is a leading Managed Service Provider (MSP) located in the heart of New York City's bustling Manhattan area. With a team that is dedicated to providing top-notch IT solutions and support to businesses of all sizes, we are seeking a System Engineer who can be dedicated ensuring our technology infrastructure operates smoothly and efficiently.

Position Overview

We are seeking a talented and motivated System Engineer to join our client's dynamic team. The ideal candidate will have a minimum of 2 years of experience some of which has been in a Managed Service Provider environment, and someone who possess expertise in Azure or Azure Active Directory, Office 365, and networking technologies including firewalls, routers, switches, and VPNs. This role will involve implementing projects 60% of the time and closing out tickets 40% of the time, with a focus on troubleshooting to ensure client satisfaction.

Responsibilities

• Implement and support Azure and Azure Active Directory solutions for clients, ensuring seamless integration and optimal performance.
• Manage Office 365 environments, including email configurations, SharePoint, OneDrive, and Teams.
• Configure and troubleshoot networking devices such as firewalls, routers, switches, and VPNs to maintain network stability and security.
• Collaborate with clients to gather requirements, design solutions, and implement projects on time and within budget.
• Provide Tier 2 support, resolving technical issues promptly and effectively to minimize downtime and disruption.
• Document system configurations, changes, and troubleshooting steps for future reference and knowledge sharing.
• Act as a trusted advisor to clients, offering strategic guidance and recommendations to optimize their IT infrastructure.

Qualifications

• Minimum of 2 years of experience
• Some managed Service Provider experience
• Experience in Azure or Azure Active Directory administration and troubleshooting.
• Proficiency in Office 365 administration and support.
• Experience with networking technologies, including firewalls, routers, switches, and VPNs.
• Demonstrated ability to implement projects and close out tickets efficiently and effectively.
• Excellent troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
• Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.

Benefits

• 100% Company Paid Benefits, including medical, dental, and vision coverage.
• Generous Paid Time Off (PTO) policy, including 2 weeks of vacation time.
• Company credit card for business-related expenses.
• Professional development opportunities and ongoing training.
• Dynamic and collaborative work environment in the heart of New York City.

Why Join Us

At our MSP, we prioritize employee satisfaction and professional growth. As a member of our team, you will have the opportunity to work with cutting-edge technologies, collaborate with talented colleagues, and make a meaningful impact on our clients' businesses. Join us and take your career to the next level!