Senior Customer Service Representative

Position Summary:
Pay Rate: $20 Per Hour
Start Date: 9/14/2026
Provides administrative and customer service support for the claims operation. Responsible for handling incoming calls, processing mail, establishing new claims, reviewing documentation for completeness, and supporting quality control activities.

Must reside within a commutable distance of the Oriskany, NY office (Central NY) and be able to report onsite as needed for meetings, work activities, and training
Training will be in the office - 3-5 weeks total of training.
Training hours are generally 8:00 am to 4:30 pm EST.

Key Responsibilities
• Answer calls on a high-volume 800-number service line.
• Process incoming mail and claim-related correspondence.
• Enter new claims into the claims management system.
• Review claim documentation and prepare files for examiner review.
• Manage pending claim inventory and follow up on missing information.
• Perform cycle checks (peer reviews) to ensure claim accuracy before payment. May process simple claims.
• Maintain established quality, productivity, and service standards.
• Handle confidential information in accordance with company guidelines.

Qualifications:
• High school diploma or equivalent required.
• 0-3 years of customer service, administrative, or related experience.
• Strong data entry and PC skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong organizational and attention-to-detail skills.
• Ability to work with confidential information.
• Flexibility to work overtime as needed.
• Ability to work effectively under close supervision