Customer Retention Specialist - State Farm Agent Team Member

Benefits: 401(k) matching Bonus based on performance Dental insurance Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Tuition assistance Vision insurance Insurance Retention & Cross-Sell Specialist · $23/hr. + monthly commission & bonuses Sandra Suarez – State Farm Agent · Livingston, NJ · Full-time, in office with earned Hybrid opportunity We keep customers for life. Your job is to make sure every customer is covered right, taking advantage of our savings and bundle offers, and never wondering who their agent is. What you'll do Call customers before their renewals, rate changes, and retaining their business. Run account reviews: find the gaps, add the missing discounts and bundles (auto, home, life, Business) Welcome new customers to our office and get them set up correctly Book life and financial planning appointments for the agent Log every call and follow-up in our system so nothing slips Outbound calls to current customers Run quotes for current customers and close sales Track & meet bundling goals What we're looking for NJ Property & Casualty license, or willing to get it in your first 30 days, then a plan for other licensing such as but not limited to Life and Securities licenses. Dedicated to providing excellent service that makes a positive impact on the people around you. You’re a natural relationship-builder who earns trust quickly and keeps it. You listen first, then guide , making customers feel understood while confidently recommending solutions. You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy. Organized, resourceful, quick learner and you speak up early to support the process Bilingual (Spanish) is a big plus What you get $23/hr. to start, base review at 6 months when milestones are met Monthly commissions & bonuses for goals met on activity and sales quotas 401(k) with a match, Health insurance, PTO, Wednesday in office team lunch, in office snacks. A written training plan and a real growth path: producer, senior producer, team lead, office manager, become a State Farm Agent This position is with an independent State Farm agent, not State Farm Insurance Companies. Flexible work from home options available. #J-18808-Ljbffr Sandra Suarez - State Farm Agent