Valet Attendant

The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a Valet Attendant to join our Guest Services Team at $13 Hourly + tips! As our Valet Attendant, you'll kickoff our guest arrival with personal assistance and assist in guest experience. Allemployees receive perks of $50 rooms at any of our properties, and discountrates at our spa, restaurant, and retail.

The Lodge at Whitefish Lake, an Averill HospitalityResort, is Montana's premier lakefront, leisure and outdoor activitydestination. The Lodge is a 4-star hotel located only 5 minutes from downtownWhitefish and 10 minutes from Whitefish Ski Resort. Our customer experiencefocuses on authentic Montana hospitality that creates lasting memories. TheHotel is one of several family-owned businesses under Averill Hospitality.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:
Act as a host or hostess to all arriving and departingguests. Acknowledges and greets each guest with enthusiasm and prescribedterminology immediately upon the guest's arrival and delivers service with a smile.

MAIN DUTIES AND RESPONSIBILITIES:

• Create excitement through guest interaction andconversation.
• Delivers five-star service by accuratelyescorting arriving guests to rooms, handle baggage transfers, and accommodate guest'sspecial requests.
• Perform same functions when guests depart
• Act as valet attendant as business needsdictate.
• Must be a team player with entire hotel staff.
• Must be courteous, friendly and able torepresent the hotel professionally to hotel guests.
• Must be knowledgeable of the various types ofrooms and amenities that are available at the hotel, as well as the activitiesand services available.
• Must be very familiar with the local attractionsin the surrounding areas to comfortably make recommendations and givedirections.
• Must be service-oriented and actively lookingfor ways to help people.
• Active listener: gives full attention to whatothers are saying and takes time to understand the points being made whileasking appropriate questions and not interrupting at inappropriate times. Ability to write effectively is appropriate for the needs of teammates andguests.
• This is a rewarding and physically demandingjob. Candidates must be able to perform the required duties of a valetattendant (jogging, long periods of being on foot, extended periods of beingoutdoors in all types of weather, etc.)

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITY

• Ability to communicate effectively verbally, in writing,and over the phone, with Staff, Senior Management team members, and Ownership.
• Excellent leadership, interpersonal and problem-solvingskills.
• Use suggestive selling techniques to promote services ofthe hotel.
• Ability and willingness to adhere to all AverillHospitality policies and ensure departmental personnel compliance. Abilityand willingness to work with various office equipment and software systems.
• Must maintain a positive influence in the community andpositive relations with area vendors.
• Able to operate manual transmission.
• Good driving record (no more than 3 moving violations inthe last 3 years; no DUI, DWI, reckless driving, or suspended/revoked license.

Competency

Teamwork - Balances team and individualresponsibilities, exhibits objectivity and openness to others' views, welcomesfeedback, contributes to building a positive team environment, and prioritizesthe team's success above own interests.


Quality - Meets productivity standards,completes work promptly, strives to increase productivity, works quickly andefficiently.


Guest Service - Responds promptly to guests'needs and takes ownership of the overall guest experience.


Professionalism - Respectably approachesothers, reacts well under pressure, treats others with respect andconsideration regardless of status or position, accepts responsibility for ownactions, follows through on commitments.


Profitability - Makes a conscientious effortto help minimize waste of products, equipment, and supplies to increase thedepartment's profitability and the entire property.


Leadership - responsible for leading FrontDesk Agents daily to ensure the overall success of the team.


QUALIFICATION STANDARDS

EDUCATION

High School or High School equivalent is an asset

EXPERIENCE/ LICENSES OR CERTIFICATES

• Minimum of 2 years' experience in hospitality industry as an asset.
• Must be at least 18 years of age with a valid driver's license.

NOTICE

Standing, bending, stooping, and lifting weights up to andincluding 50 lbs. may be required. The hospitality business functionsseven (7) days a week, twenty-four hours a day. In addition, this is ahospitality business and a hospitable service atmosphere must be alwaysprojected.

SCHEDULE / HOLIDAYS/ PTO:

This position requires regular, reliable, and punctualattendance. Valet is expected to usually keep a 5-day-a-week schedule butadjust as needed according to business needs; for example, a 6-day week may berequired during peak business periods. A work week of up to 50 hours perweek can be expected. However, it can be more or less, depending on businessneeds. Working evenings, weekends, and holidays may be required. Holidays andPTO are in accordance with the AH Exempt Employee policies as outlined in theEmployee Handbook.


The Lodge at Whitefish Lake, part of Averill Hospitality, offers full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, 401(k) match, and company discounts at Averill Hospitality properties.

Averill Hospitality provides equal employmentopportunities to all employees and applicants for employment andprohibits discrimination and harassment of any type without regard to race,color, religion, age, sex, national origin, disability status, genetics,protected veteran status, sexual orientation, gender identity or expression, orany other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions ofemployment, including recruiting, hiring, placement, promotion, termination,layoff, recall, transfer, leaves of absence, compensation, and training.

Work in an amazing destination town surrounded bybreathtaking mountains and spectacular lakes filled with year-round adventure! Enjoyworld class mountain biking, hiking, fishing, ziplining, horseback riding,river rafting, water sports, Glacier National Park, and more. Need housing,then please inquire.