Solutions Architect

About the Role As an Agentforce Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in AI‑driven agent design, orchestration, and automation. Responsibilities Be a trusted Agentforce subject‑matter expert for the broader Success Architect organization, including how data foundations like Data360 support the success of AI agents Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce Identify and evaluate capability gaps for standard product capability or identify creative architectural solutions through customization Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce customers Build strong relationships with both internal and external business partners, contributing to broader goals and growth Drive thought leadership through mentoring and knowledge sharing Your Impact As an Agentforce Success Architect, you will have a significant impact on our customers’ success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our strategic customers, ensuring their success in leveraging Agentforce’s agentic AI capabilities. Collaboration and Team Work Collaboration is at the core of our success. You will work closely with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals. Minimum Requirements Must be a U.S. Citizen due to work with Federal Government Demonstrated ability to analyze, design, and optimize business processes focusing on agent architecture and automation, with a focus on guiding customers through adoption and optimization of Agentforce Deep understanding of AI agent design principles, including topics, actions, prompts, and orchestration, along with how underlying data quality and architecture impact agent performance Excellent communication skills, and ability to work collaboratively with cross‑functional teams from Developer to Executive Ability to facilitate discussions and translate technical concepts and solutions into tangible business value and ROI for customers Ability to demonstrate basic understanding and stay up‑to‑date with emerging AI and agentic technologies Proactive and self‑starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy Degree or equivalent experience required. Experience evaluated based on the strengths you’ll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Preferred Experience Experience with Data360 or another Customer Data Platform (Segment, Tealium, Adobe Experience Platform, Amperity, Treasure Data, etc.) and how it grounds AI agents in trusted data Experience implementing Salesforce Clouds, multi‑cloud scenarios: Sales, Service, Industries, Marketing, or Commerce Familiar with at least one of the Salesforce Architecture Domains: Integration, Access and Identity Management, Data Architecture, Sharing and Visibility, Declarative and APEX Development Experience designing, building, or evaluating AI agents, LLM‑based automation, or conversational AI solutions Experience in programming languages such as Python, Java, .Net, SQL Additional Information Note: This role is office‑flexible, and the expectation is to work from the office three days per week. Benefits In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at The typical base salary range for this position is $123,100 - $186,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Equal Opportunity Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All employees or potential employees will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, and promotion decisions. Accommodations If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form. #J-18808-Ljbffr