Bilingual Customer Service Representative

Overview Are you looking for a career with premium benefits and the potential for growth? At Keefe, we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path. We now also offer DailyPay providing you immediate access to earned wages. Work today, get paid today! We are proud to be a military and veteran friendly employer. About This Position Must live in the St. Louis, Missouri metropolitan area. Must be fluent in both English and Spanish. Starting Wage: $21.50 per hour. Hiring Bonus: $300. Monthly performance-based bonus opportunity up to $300. Full time with Benefits. Training: M-F 8am‑4pm (4 weeks). 2nd Shift Availability: M-F 2pm‑11pm and Saturday 10am‑4pm. The Bilingual Customer Service Representative will serve as the primary contact for Access Securepak and Access Corrections customers. Responsibilities include placing orders, handling package program questions, and processing returns. Essential Functions, Duties, and Responsibilities Provide inbound customer service phone and chat support to Access Securepak and Access Corrections customers. Process customer orders, deposits, track shipments and answer customer questions. Process a variety of administrative tasks as a result of the customer call or chat. Consistently meet established performance metrics and quality standards. Complete other duties assigned by management. What You'll Need High school diploma or GED; or one to three months of related experience and/or training; or equivalent combination of education and experience. Must be at least 18 years of age. Proficient in Spanish and English (speaking and writing). Ability to meet availability requirements that include days, evenings, Saturdays, and holidays. Ability to attend four‑week training from 8am to 4pm Monday through Friday. Knowledge of basic PC and Microsoft Office skills. Prior customer service experience preferred. Excellent verbal and written communication skills. Professional and upbeat telephone voice. Ability to type 30 wpm. Must live in the St. Louis metropolitan area. Benefits Keefe offers comprehensive benefits to all regular full‑time employees: Medical with prescription coverage Dental Vision Basic life and basic accidental death and dismemberment insurance Voluntary benefits (e.g., short‑term, long‑term disability and many more) Paid time off Company match for the 401(k) retirement savings plan Weekly pay DailyPay providing immediate access to earned wages EEO Statement Equal Employment Opportunity Employer as to all protected groups, including veterans and individuals with disabilities. We maintain a drug‑free workplace. #J-18808-Ljbffr