Help Desk Analyst

Position:

Help Desk Analyst

Department:

CO OIT

Location:

601 East 18th Avenue Suite 250 Denver, Colorado 80203-0000 (Remote)

Duration:

6+ Months

QUALIFICATIONS:

• Bachelor's degree or equivalent experience.
• Help desk
• Customer support
• Active Directory
• Computer networking
• Analysis skills
• IT support
• Customer service.

Duties and Responsibilities:

As part of the Information Technology Services (ITS), the consultant will be required to troubleshoot hardware, software and networking problems; interface with customers and vendors in person or by telephone to troubleshoot and resolve problems.The consultant will provide LAN support and support for computer equipment located throughout the state (2800+ desktops, 100+ laptops, 400+ networked multi-function devices and networked printers) at multiple locations across the state.Specific Services Required Desktop Services: Considerable imaging and deployment experience required.Familiarity with Free Open Ghost (FOG) a plus; but not required. GHOST 8.0 or above experience a must.Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and/or software problems and initiates repair; rebuilds PCs and reconfigures user specific settings; installs new software releases of simple to moderate complexity; coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software; assists in implementation of network and/or system hardware and software upgrades and/or enhancements; configures and installs terminal emulation software for host connection; performs related duties as required.