Bilingual Collections Specialist

Del Sol Furniture provides in-house financing directly to customers, ensuring our collections team works with real customers who bought furniture from us to find solutions that work for everyone. Benefits: Disability Insurance Life Insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Bonus based on performance Dental insurance Employee discounts What You Will Earn: $18–$24 per hour Earned commission on top of base — realistic annual earnings of $50,000 and above for a strong performer Health, Dental, Vision and Life Insurance Paid Vacation, Holidays and Sick Time Paid Personal and Sick Days Generous Employee Discount Paid on the job training Your Schedule: Full time, 8 or 10 hour shifts Monday through Saturday — Saturday availability is required In‑person position at our Phoenix, AZ office What You Will Do: Contact customers with past‑due accounts in a professional, empathetic, and results‑oriented manner Negotiate payment arrangements while following company policies and federal and state regulations including FDCPA Document all customer interactions and payment agreements accurately in the system Collaborate with the credit and customer service teams to resolve account issues and minimize delinquency Consistently meet or exceed collection targets, call volume, and follow‑up goals Handle escalated situations with composure and professionalism Who We Are Looking For: Bilingual English and Spanish — required, not preferred 2+ years of experience in collections, accounts receivable, or a similar role Proven track record of meeting or exceeding collection targets Strong negotiator who can be firm without being aggressive Resilient, persistent, and results‑driven Able to handle difficult conversations with professionalism and empathy Detail‑oriented with strong documentation habits Comfortable with CRM or collection software — we will train on our specific systems Why Del Sol: Locally owned and family operated since 1997 In‑house lending operation — you are not working for a faceless debt buyer, you are helping real customers find solutions Flat structure — leadership is accessible and decisions get made fast Stable, growing company with 25+ years in the Phoenix market Our Core Values — We Live These Every Day Integrity — Do the right thing, always. Open and honest communication builds trust. Teaming — Set aside ego for the good of the team. Lift others up. Excellence — Be your best, every day. Our customers come back because of it. Kaizen — Never stop improving. Small steady improvements create big results. Perseverance — Finish what you start, even when it's hard. Awesomeness — Enjoy your work and make it enjoyable for others. It's our culture. #J-18808-Ljbffr