Design Operations Manager

Job Description

Responsibilities :

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• Plans, designs, and facilitates workshops and collaborative working sessions supporting product, service, and experience design efforts
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• Partners with Design, Product, Engineering, Research, and Business stakeholders to define workshop goals, success criteria, and expected outcomes
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• Creates and adapts workshop activities that support discovery, ideation, prioritization, journey mapping, service blueprinting, and problem-solving
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• Synthesizes workshop outputs into actionable next steps, recommendations, decisions, and artifacts
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• Helps teams navigate ambiguity and align around customer needs, business objectives, and product opportunities
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• Applies facilitation techniques that encourage participation, build consensus, and improve decision-making
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• Maintains and evolves facilitation templates, playbooks, and toolkits that can be scaled across teams
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• Identifies opportunities to improve collaboration, communication, and workshop effectiveness across initiatives
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• Establishes feedback mechanisms to continuously improve facilitation practices and participant experiences
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• Builds strong cross-functional relationships that enable productive collaboration and partnership
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• Coaches teams on workshop preparation, engagement, and follow-through to maximize outcomes.
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• Collaborates with Design Operations peers to improve team processes, ways of working, and organizational effectiveness.
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Qualifications :

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As a Design Operations Facilitator, you have at least 4 years of experience facilitating cross functional collaboration within design, product, innovation, consulting, or transformation environments. You are passionate about helping teams work more effectively and create meaningful outcomes through structured collaboration.

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• You have experience designing and facilitating workshops involving Design, Product, Engineering, Research, and Business stakeholders

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• You have supported initiatives from discovery through delivery, helping teams align on goals, priorities, and decisions

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• You are skilled at managing group discussions, stakeholder dynamics, and competing perspectives

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• You can translate ambiguous challenges into structured activities that drive clarity and action

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• You have strong written, verbal, and visual communication skills

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• You are comfortable synthesizing large volumes of information into concise, actionableinsights

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• You proactively identify opportunities to improve collaboration and team effectiveness

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• You are highly organized and able to manage multiple initiatives simultaneously

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• You have experience documenting outcomes and ensuring accountability for workshop follow up actions

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• You have experience using tools such as Mural, FigJam, Figma, Jira, Confluence, Microsoft Teams, Slack, and Airtable

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• You have a growth mindset and continuously seek opportunities to strengthen your facilitation and collaboration skills

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Skills

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• Workshop Facilitation

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• Design Thinking

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• Human-Centered Design Methods

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• Stakeholder Management

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• Cross-Functional Collaboration

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• Journey Mapping

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• Service Blueprinting

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• Communication Management

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• Group Decision-Making

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• Business Process Improvement

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• Organizational Effectiveness

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• Change Management