Customer Support Specialist

Perform the role of support and sales order administrator responsible for order planning and execution for the Customer Support Organization, creating customer sales orders, reviewing purchase orders with Engineering leadership for technology research & development programs, sending order acknowledgment and invoicing customers. This role is customer facing and directly liaising with the Customer (airframers and their service network, aircraft operators, and other Safran entities or partners), Customer Support team and many internal Safran teams such as Finance, Engineering and Procurement. The role reviews customer purchase orders for correctness, enters the order, acknowledges purchase orders and tracks the status of customer open orders. Essential Duties and Responsibilities: • Ensure validity and accuracy of the commercial conditions requested by the customer and other Safran entities or partners according to appropriate contractual requirements. • Communicate regularly and proactively with customers and other Safran entities or partners, providing them with order acknowledgement, creating sales orders, reviewing them with Engineering leadership for technology research & development programs and providing shipment status, as appropriate. • Track and manage all sales orders in SAP, customer portals as appropriate, and internal reporting tools. • Work collaboratively with the customer, suppliers and the internal organization keeping all parties informed of delivery schedule, logistics challenges, etc. • Provide month-end data reports to internal stakeholders and management. • Administer Safran Power Units maintenance contracts with aircraft operators and maintenance contracts between airframers and operators that include Safran Power Units' products. • Create and maintain maintenance contracts in SAP and collect and compile product in-service utilization (hours and cycles). • Invoice operators based on product utilization monthly and/or quarterly. • Work with company's buyers and Quality personnel to obtain timely and relevant information from suppliers concerning new or repair products and/or service specifications, price, delivery dates, etc. • Monitor supplier performance, prepare reports and other records pertaining to the items or service purchased, cost, delivery, product or service performance, supplier performance and/or inventories, as applicable. Support Internal Quality and Logistic departments in case of supplier non-performance. Job Requirements