Customer Support Operations Manager

Overview Trident Consulting is seeking a Customer Support Operations Manager for one of our clients in Tempe, AZ . Location: Tempe, AZ – Onsite. Mode: Contract - W2 - Direct Client. Responsibilities As a Manager on the Merchant Sentiment Operations team, oversee the day-to-day operations and long-term success of the Merchant Sentiment team. Foster team collaboration, employee development, and problem-solving. Be physically present in the Tempe office to facilitate in-person 1:1 meetings, connect with cross-functional partners, and nurture a collaborative team environment. Must-Haves At least 2 years of people leadership experience Ability to thrive in a fast-paced environment Passion for developing teams to meet a high talent bar Familiarity with Salesforce, JIRA, and Workday systems Nice-to-Have Proficiency in Excel / Google Sheets About Trident Trident Consulting is an award-winning IT/engineering staffing company founded in 2005 and headquartered in San Ramon, CA. We specialize in placing high-quality vetted technology and engineering professionals in contract and full-time roles. Trident's commitment is to deliver the best and brightest individuals in the industry for our clients' toughest requirements. Some of our recent awards include 2022, 2021, 2020 Inc. 5000 fastest-growing private companies in America 2022, 2021 SF Business Times 100 fastest-growing private companies in Bay Area Seniority level Mid-Senior level Employment type Contract Job function Customer Service, Information Technology, and Business Development Industries: Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Trident Consulting. #J-18808-Ljbffr