Senior Customer Success Manager, Strategic Account Services

Health & Personal Care Senior Customer Success Manager

The Strategic Account Services (SAS) organization is seeking a Health & Personal Care (HPC) Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers/Brands on the Amazon Store, ensuring program satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.

The ideal candidate for this role should possess client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all, they should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity.

They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon's leading brands, then we're interested in you.

Key job responsibilities include:

• Business Growth
• Seller Relationship Management
• Program Process Excellence

Basic Qualifications:

• Experience with strong project management skills and the ability to thrive in a fast-paced environment
• Experience managing projects in a fast pace environment
• 4+ years of customer-facing environment, or 3+ years of merchandising or planogram experience
• Bachelor's degree or equivalent

Preferred Qualifications:

• Experience in e-commerce, retail or advertising, or experience in sales/business development
• Experience doing one of several roles: quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing or e-commerce
• Experience leveraging technology to drive process improvements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.