Front Office Coordinator

Description Job Title: Front Office Coordinator Location: 1030 Reed Ave, Suite 108, Wyomissing, PA 19610 Travel: Yes, to other clinic locations FLSA Status: Non-Exempt, Hourly Work Schedule: Monday & Thursday, 8:30 a.m. - 5:00 p.m. Tuesday & Wednesday, 7:30 a.m. - 6:00 p.m. About Allergy & Asthma Specialists Allergy & Asthma Specialists is now affiliated with Family Allergy & Asthma. Over 40 years of expertise when it comes to the treatment of your allergies and asthma, experience matters. Our team of outstanding physicians is highly skilled and exceptionally qualified – all board certified and fellowship trained with a focus on adult and pediatric allergy, asthma and immunology – plus a nurse practitioner. And our 7 offices are conveniently located with hours to fit your busy schedule. Position Summary The Front Office/Patient Access Coordinator is responsible for demonstrating knowledge and application of job duties and functions under the direction of his/her manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company’s core values. Summary of Duties and Responsibilities Check patients in and out Copy/scan insurance cards Take patient photo Collect co-pays and deductibles Post payments to patient account Encourage portal utilization Ensure that all required consent forms are signed Balance all money collected at the end of day and prepare deposit Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients Enter patient demographics, insurance, and referral information into IMS Prepare front desk prior to the start of clinic: confirm benefits on all testing patients, print schedules, unroll phones (if applicable), prepare all paperwork, and check messages Scan testing sheets and all other paperwork as needed Cancel and reschedule appointments as needed Keep up with medical records requests, medical records phone messages and reminders, chart views, and scan old charts into IMS as requested Process Allergy Zone purchases Responsible for individually assigned front office tasks; reminders and cancellations, failed faxes, send online survey, DOMA calls, returned mail, website appointment requests, insurance needed reminders, night calls, recall cards, adding new referring providers to IMS, recall report, and patient portal responses Maintain and follow HIPAA policies and procedures Travel to satellite clinics as scheduled Requirements Abilities, Knowledge and Skills Effective communication skills to include: Ability to fluently speak and read English Ability to read and interpret documents such as safety rules, handbooks, policies, patient care plans and procedure manuals Ability to communicate effectively, verbally and written, with all levels of staff and patients Required Education and Experience High school diploma or equivalent required Strong computer skills Previous customer service experience Valid Driver’s License required Ability to travel to satellite offices, as needed Must be a quick learner, organized, and team oriented Preferred Prior medical office experience, preferred Physical Demands The physical demands described, here, are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the physical demands. While performing the duties of this job, the employee is regularly required to use hands to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, stoop, kneel, crouch, reach, push, pull, bend and sit. On average, injection room or clinic staff may be standing or walking 80% of their shift. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Specific communication abilities required by this job include the ability to talk and hear in order to converse with others, discern, convey, express oneself, and exchange information. Work Environment The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. The noise level in the work environment is usually moderate; lighting is in the standard range. The employee is subject to infectious waste, potential exposure to allergens in concentrated forms, diseases and conditions. EEO Compliance All Family Allergy & Asthma divisions are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Family Allergy & Asthma divisions are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. #J-18808-Ljbffr