Patient Access Manager

Overview The Patient Access Manager is responsible for the direct supervision and day-to-day operations of front desk and new patient services staff of the practice. The Patient Access Manager is responsible for ensuring smooth onboarding of new patients and scheduling of patients and developing and implementing patient services solutions to meet patient needs, while also ensuring compliance with Company. The Patient Access Manager will focus on providing high quality patient care, teamwork, as well as proactively managing and resolving patient or staff issues that arise. Responsibilities Effectively staffs, trains, supervises, and leads all NPS and Front desk staff and ensures that everyone understands their responsibilities specific to that area and has the necessary tools and resources to be successful. Assures smooth daily departmental operations Establishes department goals and tracks progress toward these goals for quality improvement, fiscal productivity, and patient satisfaction. Understands key measures of departmental operations that indicate stability of care and processes. Monitors these indicators, identifies improvement opportunities and participates in resolving problems identified. Responsible for identifying bottlenecks and making suggestions to address them, including other team members who might be affected in the solution Apply and maintain a customer service-oriented environment with all teams, address patient complaints/concerns as they arise and escalates to director when appropriate Understands and articulates process for policy and procedure initiation and review, following through on revisions in a timely manner Establishes systems to maintain the highest customer service standards throughout the practice. Collaborates with centralized New Patient Services (NPS) and Marketing teams to ensure best practices for lead management and follow-up, and develops processes to optimize provider slot utilization and new patient show rates. Partners with Revenue Cycle Management (RCM) to implement and maintain best practices for front desk operations, including time-of-service collections and collections of past-due balances. Oversee service authorizations Assumes authority, accountability, and responsibility for the formal and informal direction of the NPS and front desk teams. Keep staff informed by using effective communication techniques including staff meetings, newsletters, email, etc. Other duties as assigned Education and Experience High school diploma or equivalent required, associate or bachelor’s degree preferred. At least 1 year of leadership experience required. Experience in a medical office required, women’s health or OB / GYN preferred. Demonstrated expertise in continuous quality improvement, customer service, and team building. Why You\'ll Love Working Here – Our Amazing Benefits Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is available. Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family. Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most. Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose! Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years. Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being. Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck. Rewards for Connections: Earn extra money with our Employee Referral Program —your network is invaluable! Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development. Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness. Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you\'ll have access to emotional well-being and work-life resources whenever you need them. Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs. Qualifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the notice from the Department of Labor. #J-18808-Ljbffr