Account Manager

Position Summary


Successful Account Managers are service-oriented team members that meet the needs of each individual client with empathy and a sense of urgency. Account managers are responsible for ensuring the success of high-profile accounts including retention, growth, profitability, and client satisfaction. They must have a relentless approach in delivering white glove customer service, positively represent company core values, work ethic and professional attitude.


Essential Duties and Responsibilities


The essential functions include, but are not limited to the following:

• Manage a large client caseload ensuring clients' needs are met
• Initiate and manage successful onboarding of new clients
• Negotiate agreements with clients to maximize profits
• Review client's monthly invoices for accuracy
• Develop strong professional relationships with clients, stakeholders, leadership and team
• Monitor account status on a regular and consistent basis
• Collaborate with multiple departments to ensure client's needs and expectations are met and exceeded
• Run ad-hoc reports per client requests
• Assist the Account Success Manager with onboarding tasks

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's degree in Business Management preferred or equivalent experience
• Professional individual with ability to perform independently as well as part of a team
• Willingness to learn new systems and applications

• Must have excellent communication skills both written and verbal
• Strong negotiation skills - able to develop solutions to meet both the need of the client and LINQ
• Able to proactively identify areas of improvement and act appropriately with a sense of urgency
• Ability to multi-task, work with multiple team members and manage deadlines
• High quality organizational skills; strong attention to detail
• Familiarity with CRM or Salesforce
• Reliable and self-accountable in performing job-related tasks, finishing assigned projects and meeting deadlines
• You have an entrepreneurial spirit and the ability to take initiative
• Ability to travel up to 20% for conferences, client meetings and events

Physical Demands and Work Environment


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.


While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.


Note


This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.