CT Technologist

Position Summary We have an exciting opportunity to join our team as a Faculty Group Practice Medical Secretary (40). Job Responsibilities Schedule appointments for visits, treatments, and procedures. Review appointment confirmation responses and manage waitlists. Communicate to patients on upcoming scheduled visits, including instructions, preparation, and forms. Obtain authorizations for services as needed. Answer calls and take messages; address questions or route messages to appropriate contacts in a clear and timely manner. Handle faxes and mail. Prepare standard letters and forms as needed. Perform other duties as needed. Demonstrate knowledge of the organization’s patient experience expectations and Service Standards and incorporate them into the performance of duties. Support patient access activities; greet patients, collect information, answer questions, direct requests to proper individuals, answer phones and screen incoming calls, provide information, take messages, or redirect calls to the appropriate person. Maintain cooperative and professional relationships with physicians, nurses, and office staff. Prioritize assignments to complete work in a timely manner during workload changes. Demonstrate communication skills using appropriate vocabulary and grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels; in person, over the phone, in writing, and electronically sent messages. Participate in training staff in registration and office policies and responsibilities; assist, provide guidance and/or train less senior staff. Review all assigned in-basket messages and patient emails before routing to the appropriate provider (including staff messages, appointment notifications, etc.). Provide patients with non‑clinical instructions for any upcoming appointments/procedures. Promote the use and sign‑up of MyChart. Follow scanning guidelines and best practices for importing outside documents. Review the waitlist periodically and ensure patients are called and offered appointments. Reschedule patients when physicians are out or blocking their schedules. Organize and distribute mail and faxes. Maintain general knowledge of the practice/physician specialty, including conditions and treatments and scheduling scripts. Manage the physician’s calendars including creating and sending calendar invites. Release medical records in accordance with HIPAA and FGP ROI procedures; document disclosures in Epic and fulfill requests within a 10‑day timeframe. Process incoming and outgoing documents via paper and electronic records; scan, upload and forward appropriate information within EPIC. Complete forms legibly and accurately; forward areas requiring clinical information to LPN, RN or Licensed Provider; secure appropriate signatures and forward documents/forms to correct destination. Follow up with the physician on any outstanding messages related to patient care. Answer patient questions to ensure understanding and satisfaction; refer them to more senior staff; maintain confidentiality; refer medical diagnosis or treatment questions to RN/provider. Refer Surgical and Infusion scheduling to Senior Medical Secretary. Prepare routine memoranda letters, labels, manuscripts, correspondence and other documents; review work for accuracy and completeness. Receive prescription refill requests, locate requested prescription in EMR and task RN, LPN, or Provider to evaluate, set up and/or process for renewal. Communicate with pharmacies and patients to clarify prescription questions and concerns, related to patient demographics, insurance, and status information; refer prescription information questions to RN/LPN/Provider. Initiate and follow‑up on pre‑authorizations and appeals; arrange peer‑to‑peer communication when required. Responsible for patient, referral and authorization workqueues; obtain and document referrals received in EPIC. Collaborate with other NYU Langone sites to ensure seamless continuation of care. Remain current on latest best practices, policies and protocols (including workflow updates, FOCUS trainings, and job‑related tasks). Maintain cleanliness of personal and patient space, including waiting areas and restocks supplies as needed. Communicate with patients, providing all scheduling instructions, clarification, updates on status or changes, and answering related questions for upcoming appointments/procedures; communicate patient referral or authorization status. Assist with completion of special projects, reports and activities; ensure requested and related information is accurate and complete; bring any problems or questions to supervisor attention. Perform other related duties as needed by providers and supervisor. Patient Experience and Access Serve as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values; promote excellence in the patient experience during every encounter. Drive consistency in every patient and colleague encounter by embodying the core principles of the FGP Service Strategy CARES (Connect, Align, Respond, Ensure, Sign‑Off). Greet patients warmly and professionally, stating name and role, and clearly communicate each step of the care/interaction. Work collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries, in person, by phone or via electronic messaging. Proactively anticipate patient needs; participate in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify) and escalating to leadership as appropriate. Share ideas or any observed areas of opportunity to improve patient experience and patient access with appropriate leadership. Partner with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience. Take a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles. Minimum Qualifications High School diploma. One year of prior physician practice experience and knowledge of medical terminology or equivalent education and experience. Written and oral communication skills. Excellent organizational skills and ability to prioritize multiple tasks, projects and assignments. Exceptional attention to detail and accuracy. Proficiency in Microsoft Office and EHR (EPIC preferred). Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and thrive in a teamwork environment that pursues a positive patient care experience. Preferred Qualifications Intermediate knowledge of computer‑based scheduling, appointment programs or EPIC EHR system. EEO Statement NYU Grossman School of Medicine is an equal‑opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Grossman School of Medicine's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit for more information. Salary NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $59,748.00 - $59,748.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here. #J-18808-Ljbffr